Reynaflor Tagsip
Blk 14, Lot 34 Sunrise Place , Agus , Lapu-Lapu City , Cebu
Summary
Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction. Well-versed in loan application review and financial product advisement. Ready to contribute Number years of management experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager (august 2018-2025)
Mlhuillier Financial Services
08.2018 - Current
- Monitored branch financial performance by analyzing monthly reports.
- Improved service delivery with targeted training programs.
- Streamlined branch operations by optimizing workflow processes.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Assistant Branch Manager (april 2018 - August 2018
Mlhuillier Financial Services
04.2018 - 08.2018
- Conducted team-building activities, strengthening interdepartmental relationships.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Teller (August 2017 - March 2018)
MLHUILLIER FINANCIAL SERVICES
08.2017 - 03.2018
Teller (2017-2018)
Mlhuillier Financial Services
03.2017 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor Of Science In Computer Science - Computer Programming
Western State University of Mindanao
Molave Zambonga Del Sur04.2016
Skills
- Integration
- Banking
- Operations management
- Team development
- Operational efficiency
- Compliance management
- Audit preparation
- Staff education and training
- Account management
- Loan application evaluation
- Loan expertise
- Relationship building and management
- Financial product sales
- Employee scheduling
- Staff management
- Loans
- Google drive
- Cash handling
- Financial software
- Audit monitoring
Personal Information
Date of Birth: 04/05/1994
Certification
Seminar on the Updated Anti-money Laundeing Rules & regulations and the Relevant Company Policies - May 2019
Languages
English
Intermediate (B1)
Tagalog
Upper intermediate (B2)
Bisaya
Advanced (C1)
Character References
Jean Nacuboan - Branch Manager
Maribago branch
contact number : 09324499793
Chila Dela Cerna - Assistant Branch Manager
Maribago Branch
contact number - 09222863491
Timeline
Assistant Branch Manager (august 2018-2025)
Mlhuillier Financial Services
08.2018 - Current
Assistant Branch Manager (april 2018 - August 2018
Mlhuillier Financial Services
04.2018 - 08.2018
Teller (August 2017 - March 2018)
MLHUILLIER FINANCIAL SERVICES
08.2017 - 03.2018
Teller (2017-2018)
Mlhuillier Financial Services
03.2017 - 08.2017
Bachelor Of Science In Computer Science - Computer Programming
Western State University of Mindanao
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