REYNA ERICA CATI-AN
Paranaque City
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Concentrix
09.2022 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Built relationships with customers and community to promote long term business growth.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Sales Representative / Technical Support
Alorica
03.2021 - 08.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative
Startek
05.2019 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked with multiple departments to check proper billing information.
Education
Tertiary - Information And Communication Technology (ICT)
Asia Source ICollege
Taguig, Metro Manila, Philippines01.2019
Secondary -
Manukan National High School
Manukan Zamboanga Del Norte01.2017
Primary -
Linay Elementary School
Manukan Zamboanaga Del Norte01.2013
Skills
- Excellent communication skills
- Sales expertise
- Diagnosing computer troubleshoots
- Appointment setting
- Planning and scheduling
- Email management
- Customer support
- Facebook Advertisement
Accomplishments
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Best Employee in Sales award.
Certification
- Negotiation Skills for the Professional Certificate
- Certified Executive Assistant (CEA)
- Communication Skills Certification
- Top 1 Agent for 6 consecutive months (Sales)
Timeline
Sales Representative
Concentrix
09.2022 - 05.2024
Sales Representative / Technical Support
Alorica
03.2021 - 08.2022
Customer Service Representative
Startek
05.2019 - 01.2021
- Negotiation Skills for the Professional Certificate
- Certified Executive Assistant (CEA)
- Communication Skills Certification
- Top 1 Agent for 6 consecutive months (Sales)
Tertiary - Information And Communication Technology (ICT)
Asia Source ICollege
Secondary -
Manukan National High School
Primary -
Linay Elementary School
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