REYNA CATHERINE OCAY
TAGBILARAN CITY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Marketing Associate
Realpage Inc.
AYALA BUSINESS PARK, CEBU CITY, 6000
01.2018 - 10.2024
- Assisting prospects in looking for apartment communities and properties.
- Assist property managers and vendors, check vendors with their credentials, and make sure that they are compliant with their requirements.
- Use internet and other resources to research data on new apartment communities.
Resolution Specialist
United Health Group
CALYX BLDG, LAHUG CEBU CITY, 6000
10.2015 - 01.2018
- Respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
- Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
- Provide our customer real time resolutions or through comprehensive and timely follow‑up with the member.
- Inform members on the status of their claims and authorization.
Claims Officer
QBE Insurance
AYALA BUSINESS PARK, CEBU CITY, PHILIPPINES, 6000
06.2015 - 06.2015
- Maintain and ensure positive stakeholder interaction with clients, insured's loss adjusters, underwriters, carriers, cover holders, and service providers in a timely and professional manner throughout the claims cycle.
- Process client's claims and assist inquiries on its approval or denial.
Sales and Service Representative II
CONVERGYS
I2 BLDG, IT PARK, CEBU CITY, 6000
11.2012 - 06.2015
- Assist customers in expediting orders and correcting post-sales problems.
- Communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts.
- Track delivery status.
- Process replacement and refund request.
- Communicate with third party sellers on products issues.
Customer Service Associate (Retention)
Aegis People Support, Cebu City
IT PARK, CEBU CITY, 6000
08.2009 - 05.2010
- Assist customers on the value of their subscription.
- Develop and propose solutions, including lower prices, product upgrades, or incentives.
- Negotiating with customers to renew or retain their credit report subscription.
- Identify customer pain points, overcome objections, and have the urgency to remove roadblocks that might cause them to discontinue their service.
- Provide long‑term, individualized solutions to customers and saving all accounts with integrity.
Education
Bachelor of Science - Education
Cebu Technological Institute
CEBU CITY, PHILIPPINES, 600011-2018
Bachelor of Arts - Political Science
Holy Name University
TAGBILARAN CITY03-2012
J.D. - Law
UNIVERSITY OF SAN CARLOS
CEBU CITY, PHILIPPINES, 6000Skills
- Market research
- Attention to detail
- Negotiation skills
- Marketing strategies
- Property management
- Lease administration
- Communication skills
- Problem solving
Accomplishments
- Service Excellence Awardee
(March 2012) - Cum Laude
(AB Political Science) - Governor, College of Arts and Sciences
Holy Name University - President, Philippine Political Science Association (PPSA)
Holy Name University
Timeline
Marketing Associate
Realpage Inc.
01.2018 - 10.2024
Resolution Specialist
United Health Group
10.2015 - 01.2018
Claims Officer
QBE Insurance
06.2015 - 06.2015
Sales and Service Representative II
CONVERGYS
11.2012 - 06.2015
Customer Service Associate (Retention)
Aegis People Support, Cebu City
08.2009 - 05.2010
Bachelor of Science - Education
Cebu Technological Institute
Bachelor of Arts - Political Science
Holy Name University
J.D. - Law
UNIVERSITY OF SAN CARLOS
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