Summary
Overview
Work History
Education
Skills
Timeline
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REYNA YOUNG

Mandaloyung City

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.

Industrious Account Supervisor driven to transcend company and customer expectations all in timely manner.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance
Mandaloyung City
04.2022 - 10.2023
  • Answered incoming calls from client provider inquiries, and provided accurate information regarding benefits, eligibility, and claims transactions.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Account Supervisor

Mindanao Ram Cycle Inc.
Camiguin Province
08.2018 - 08.2021
  • Created monthly reports detailing sales figures, stocks, and customer account updates.
  • Monitored clients' accounts to ensure no delinquency.
  • Managed team members across multiple departments to ensure work is completed accurately and on time.

Education

Bachelor of Science - Secondary Education

Camiguin Polytechnic State College
Balbagon, Mambajao
03-2017

Some College (No Degree) - Vocational-Technical Education

Camiguin School of Arts And Trades
Lumad, Mambajao, Camiguin

Skills

  • Customer service
  • Empathy and patience
  • Data entry
  • Call center operations
  • Client relationship management
  • Account management
  • Sales reporting
  • Time management
  • Performance monitoring

Timeline

Customer Service Representative

Teleperformance
04.2022 - 10.2023

Account Supervisor

Mindanao Ram Cycle Inc.
08.2018 - 08.2021

Bachelor of Science - Secondary Education

Camiguin Polytechnic State College

Some College (No Degree) - Vocational-Technical Education

Camiguin School of Arts And Trades

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REYNA YOUNG