REYNA YOUNG
Mandaloyung City
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Industrious Account Supervisor driven to transcend company and customer expectations all in timely manner.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Mandaloyung City
04.2022 - 10.2023
- Answered incoming calls from client provider inquiries, and provided accurate information regarding benefits, eligibility, and claims transactions.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Account Supervisor
Mindanao Ram Cycle Inc.
Camiguin Province
08.2018 - 08.2021
- Created monthly reports detailing sales figures, stocks, and customer account updates.
- Monitored clients' accounts to ensure no delinquency.
- Managed team members across multiple departments to ensure work is completed accurately and on time.
Education
Bachelor of Science - Secondary Education
Camiguin Polytechnic State College
Balbagon, Mambajao03-2017
Some College (No Degree) - Vocational-Technical Education
Camiguin School of Arts And Trades
Lumad, Mambajao, CamiguinSkills
- Customer service
- Empathy and patience
- Data entry
- Call center operations
- Client relationship management
- Account management
- Sales reporting
- Time management
- Performance monitoring
Timeline
Customer Service Representative
Teleperformance
04.2022 - 10.2023
Account Supervisor
Mindanao Ram Cycle Inc.
08.2018 - 08.2021
Bachelor of Science - Secondary Education
Camiguin Polytechnic State College
Some College (No Degree) - Vocational-Technical Education
Camiguin School of Arts And Trades