Reymel Victorio
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic operations professional with extensive experience at Teleperformance, excelling in process improvement and operational efficiency. Proven track record in training and mentoring teams, enhancing performance metrics, and implementing strategic initiatives that drive customer engagement. Skilled in compliance monitoring and employee supervision, fostering a culture of accountability and excellence.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Teleperformance
03.2025 - Current
- Assisted in managing daily operations, ensuring adherence to company policies and procedures.
- Supported team performance by coordinating schedules and monitoring workflow efficiency.
- Trained new staff on operational processes and software systems to enhance onboarding experience.
- Collaborated with departments to streamline communication and improve service delivery.
CSAT Supervisor
Teleperformance
06.2023 - 03.2025
- Trained and mentored new team members on operational procedures and customer service protocols.
- Supervised daily operations, ensuring adherence to quality standards and performance metrics.
- Monitored key performance indicators, providing feedback to drive continuous improvement initiatives.
- Conducted regular performance evaluations, fostering a culture of accountability and professional growth.
- Collaborated with management to develop training materials focused on skill enhancement and best practices.
Operations Supervisor
Teleperformance
03.2018 - 06.2023
- Oversaw daily operations to ensure adherence to quality standards and service level agreements.
- Mentored team members on best practices for customer service and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced operational bottlenecks.
- Analyzed performance metrics to identify trends and drive strategic decision-making initiatives.
Customer Service Representative
Teleperformance
05.2015 - 03.2018
- Resolved customer inquiries through effective communication across multiple channels.
- Assisted in training new team members on company policies and system usage.
- Monitored service metrics to enhance customer satisfaction and retention strategies.
- Implemented process improvements that streamlined operations and reduced response time.
Education
Bachelor of Arts - Political Science
Mindanao State University
General Santos, Province Of South Cotabato, Philippines03-2013
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Employee supervision
- Scheduling and coordination
- Project management
- Compliance monitoring
- Policy enforcement
- Training and mentoring
- Performance tracking
- Customer engagement
- Teamwork and collaboration
Timeline
Assistant Operations Manager
Teleperformance
03.2025 - Current
CSAT Supervisor
Teleperformance
06.2023 - 03.2025
Operations Supervisor
Teleperformance
03.2018 - 06.2023
Customer Service Representative
Teleperformance
05.2015 - 03.2018
Bachelor of Arts - Political Science
Mindanao State University