REYMEL ABDON
Sales Operations
Calamba
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Praos Health
2 2024 - 8 2024
- Generated qualified leads by conducting effective outbound prospecting and cold calling
- Demonstrated product knowledge and effectively communicated the value proposition to potential customers
- Conducted thorough research on target accounts to identify key decision-makers and tailored outreach strategies accordingly
- Collaborated with the sales team to schedule appointments and sales meetings with potential clients
- Utilized CRM software to track and manage leads, ensuring accurate and up-to-date information
- Achieved and exceeded weekly and monthly targets for lead generation and conversion
- Conducted follow-up calls and emails to nurture leads and move them through the sales pipeline
- Collaborated with the marketing team to develop and execute targeted campaigns to generate new leads
- Participated in regular sales training and development programs to enhance product knowledge and sales skills.
Sales and Quality Manager
Go2
08.2020 - 01.2024
- Developed and implemented quality assurance processes and standards to ensure consistent and high-quality sales practices
- Conducted regular audits and evaluations of sales calls, emails, and customer interactions to assess compliance with company standards and identify areas for improvement
- Provided feedback and coaching to sales representatives to enhance their sales techniques, product knowledge, and customer service skills
- Collaborated with the sales training team to design and deliver training programs on sales best practices and customer engagement
- Analyzed sales data and performance metrics to identify trends, areas of improvement, and opportunities for increased sales effectiveness
- Implemented corrective actions and improvement plans to address performance gaps and enhance overall sales team performance
- Worked closely with cross-functional teams, such as marketing and operations, to align sales strategies and ensure seamless customer experiences
- Developed and maintained sales quality scorecards and performance dashboards to track and report on key quality metrics
- Participated in leadership meetings and provided insights and recommendations to improve sales processes and drive revenue growth.
Sales Development Representative
Go2
04.2020 - 08.2020
- Generated qualified leads by conducting effective outbound prospecting and cold calling
- Demonstrated product knowledge and effectively communicated the value proposition to potential customers
- Conducted thorough research on target accounts to identify key decision-makers and tailored outreach strategies accordingly
- Collaborated with the sales team to schedule appointments and sales meetings with potential clients
- Utilized CRM software to track and manage leads, ensuring accurate and up-to-date information
- Achieved and exceeded weekly and monthly targets for lead generation and conversion
- Conducted follow-up calls and emails to nurture leads and move them through the sales pipeline
- Collaborated with the marketing team to develop and execute targeted campaigns to generate new leads
- Participated in regular sales training and development programs to enhance product knowledge and sales skills.
Sales Manager
Suzuki Auto Fairview and SM Fairview
02.2018 - 04.2020
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales associates
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
- Analyze sales data and recommend changes or improvements for better customer satisfaction and future revenue
- Develop monthly, quarterly, and annual sales plans.
Team Lead - Sales
Balsam Brands
10.2017 - 02.2018
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales associates
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
- Analyze sales data and recommend changes or improvements for better customer satisfaction and future revenue
- Develop monthly, quarterly, and annual sales plans.
Sales Manager
Ford Commonwealth and Quezon Avenue
03.2016 - 09.2017
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales associates
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
- Analyze sales data and recommend changes or improvements for better customer satisfaction and future revenue
- Develop monthly, quarterly, and annual sales plans.
Sales Associate
Ford Commonwealth
05.2015 - 02.2016
- Responding to questions of customers and improving engagement with merchandise and providing outstanding customer service
- Introducing promotions and opportunities to customers
- Assess customer's needs and provide assistance and information on product features
- Remain knowledgeable on all cars, products and services offered by Ford and discuss available options
- Build productive trust relationships with customers
- Maintaining and exceeding monthly quota for higher company revenue.
Customer Service Associate for Telstra
TELEPERFORMANCE
12.2014 - 05.2015
- Assist with account opening and bundle promo orders, refunds, or exchanges
- Help customer with billing inquiries and disputes
- Take payment information and other pertinent information such as addresses and phone numbers
- Cross Sell added value products and services
- Attempt to persuade customers to reconsider cancellation.
Team Lead for Bank of America
Teletech Philippines
09.2013 - 12.2014
- Head responsibility to update and request support for further development requirements
- Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction
- De-escalates calls by providing friendly and courteous customer service and quick resolutions, while following proper protocol and procedures
- Manages agent's timesheets and attendance using Oracle
- Creates and plots agent's schedule on a weekly basis
- Ensure all agents are strictly following company policies and guidelines
- Strictly monitoring calls for quality assurance and time to time coaching to maintain exemplary service
- Attain branch and individual sales goals through training as well as cross-selling bank products.
Customer Service Phone Banking Associate for Bank of America
Teletech Philippines
10.2012 - 08.2013
- Handle inbound calls for Deposits accounts/Debit cards and render accurate and top-notch customer service to Bank of America Customers
- Delivering service with requisite courtesy and accuracy
- Maintain knowledge of entire products and services line offered
- Ensure to consistently acquire or exceed goals established by management
- Perform all duties along with responsibilities complying with set procedures and regulations
- Complete account creation through working within fairly standardized processes and utilize standard rates as defined by the bank
- Provided optimum service to account holders, negotiated fair settlements and identified fraudulent claims
- Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times
- Solved complex problems with multiple software programs
- Recognized by the management team for customer service excellence and outstanding job performance.
Customer Service Associate / Out-bound Sales for Pitney Bowes
SITEL Philippines
03.2012 - 10.2012
- Resolve customer complaints via phone
- Assist with placement of orders, refunds, or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Sell products and services
- Attempt to persuade customers to reconsider cancellation.
Education
Bachelor of Science - Business Administration And Management
Colegio De San Juan De Letran
Manila, Philippines 04.2001 -
Skills
CRM Management
CRM Tracking
Cold-calling
Customer Relationship Building
Relationship Development
Lead Qualification
Email outreach
Product Demonstration
Social selling
Goal-oriented mindset
Leads Prospecting
Marketing support
Sales Forecasting
Strategic Thinking
Objection handling
Relationship Building
Salesforce proficiency
Multitasking
Problem-Solving
Adaptability
Multitasking Abilities
Sales Techniques
Organizational Skills
Interpersonal Skills
Active Listening
Attention to Detail
Excellent Communication
Team Collaboration
Effective Communication
Reliability
Time management abilities
Written Communication
Task Prioritization
Analytical Skills
Decision-Making
Contract Negotiation
Processing payments
Order Processing
Problem-solving abilities
Time Management
Goal Setting
Account Servicing
Teamwork and Collaboration
Professionalism
Self Motivation
Opening and closing procedures
Team building
Point of sale operation
Problem-solving aptitude
Continuous Improvement
Interpersonal Communication
Adaptability and Flexibility
Analytical Thinking
Cash Handling
Accomplishments
∙Top Agent Overall (SITEL Philippines – Pitney Bowes) July 2012
∙ Top Seller Overall (SITEL Philippines – Pitney Bowes) July 2012
∙ Top Agent Overall (TELETECH Philippines – Bank of America) August 2013
∙ Excellence Award for Outstanding performance (TELETECH Philippines – Bank of America) June to August of 2013
∙ Top Agent Account Overall (TELEPERFORMANCE Philippines - Telstra Residential Billing) February 2015
∙ Top Agent (Ford Commonwealth) October, November, December 2015
∙ Top Sales Manager (Ford Quezon Avenue) December 2016, March 2017
∙ Top Sales Manager (Balsam Brands) 2017 Season
∙ Top Sales Manager (Suzuki SM Fairview) October 2018
∙ Record Breaking Performance (Suzuki SM Fairview – 27 units) October 2019
∙ Became the Top SDR Overall for 4 consecutive months (Go2) May-August 2020
∙ Generated $1million ARR in 4 months of being an SDR (Go2) May-August 2020
∙ Top Sales Quality Manager for 2 consecutive Sales Projects (Go2)
∙ Top Sales Representative (Praos) March - July 2024
Timeline
Sales and Quality Manager
Go2
08.2020 - 01.2024
Sales Development Representative
Go2
04.2020 - 08.2020
Sales Manager
Suzuki Auto Fairview and SM Fairview
02.2018 - 04.2020
Team Lead - Sales
Balsam Brands
10.2017 - 02.2018
Sales Manager
Ford Commonwealth and Quezon Avenue
03.2016 - 09.2017
Sales Associate
Ford Commonwealth
05.2015 - 02.2016
Customer Service Associate for Telstra
TELEPERFORMANCE
12.2014 - 05.2015
Team Lead for Bank of America
Teletech Philippines
09.2013 - 12.2014
Customer Service Phone Banking Associate for Bank of America
Teletech Philippines
10.2012 - 08.2013
Customer Service Associate / Out-bound Sales for Pitney Bowes
SITEL Philippines
03.2012 - 10.2012
Bachelor of Science - Business Administration And Management
Colegio De San Juan De Letran
04.2001 -
Sales Development Representative
Praos Health
2 2024 - 8 2024