Dedicated and versatile virtual assistant with a focus on client support consultancy. Eager to leverage my proactive approach and keen understanding of client needs to provide tailored assistance and foster long-term relationships. Committed to working closely with clients to identify and address their unique requirements, ensuring utmost satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Project Development Officer I
Department of Social Welfare and Development FO-XII
7 2022 - Current
Coordinated with various departments to gather essential data for informed decision-making during project development stages.
Facilitated knowledge transfer between team members by promoting a collaborative environment that encouraged sharing best practices and lessons learned across projects.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Implemented quality control measures to ensure deliverables met or exceeded client requirements.
Secured necessary permits and approvals from regulatory authorities in a timely manner, avoiding costly delays in project execution.
Monitored project progress, identified risks and took corrective action as needed.
Developed and implemented project plans and budgets to ensure successful execution.
Organized regular progress meetings to keep stakeholders informed and engaged throughout the project lifecycle.
Conducted thorough post-project evaluations, identifying areas for improvement and implementing actionable recommendations for future endeavors.
Contributed to the organization''s strategic planning efforts by providing insights into industry trends and best practices in project management methodologies.
Reported regularly to managers on project budget, progress, and technical problems.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Streamlined communication channels for improved collaboration among cross-functional teams.
Established strong relationships with clients and stakeholders, fostering trust and open communication.
Maintained accurate documentation of all aspects of project development, ensuring easy access to information for auditing purposes or future reference.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Adaptable and proficient in learning new concepts quickly and efficiently.
Loans Specialist
East West Rural Bank
01.2015 - 06.2022
Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
Maintained compliance with industry regulations and company policies during the entire loan process.
Assisted customers with completing loan applications and other paperwork.
Streamlined internal processes by implementing innovative software solutions for better efficiency in loan management systems.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Compiled database of loan applicants' credit histories, financial statements and other financial information.
Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
Educated clients on various lending products available, ensuring they made informed decisions about borrowing options.
Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
Gained extensive knowledge in data entry, analysis and reporting.
Product Researcher Team Leader
Ecomhub
06.2020 - 12.2021
Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Assisted coworkers and staff members with special tasks on daily basis.
Performed research to collect and record product data.
Established administrative work procedures to track staff's daily tasks.
Enabled successful project execution with thorough market research, competitor analysis, and reviews.
Organized and managed team tasks using Monday.com.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Learned and adapted quickly to new technology and software applications.
Conducted regular reviews of operations and identified areas for improvement.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Financial Management
Green Valley College
Koronadal, Province Of South Cotabato, Philippines
04.2014 - 04.2015
Professional Education -
Kings College of Marbel
Koronadal, Province Of South Cotabato, Philippines
Project Development Officer II/ Municipal Link at Department of Social Welfare and Development Field Office XIIProject Development Officer II/ Municipal Link at Department of Social Welfare and Development Field Office XII
PROJECT DEVELOPMENT OFFICER II at Department Of Social Welfare And Development, PhilippinesPROJECT DEVELOPMENT OFFICER II at Department Of Social Welfare And Development, Philippines