Rey Mark Tamayo
Customer Service Representative
Quezon City, Metro Manila,00
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Remote People
06.2025 - 05.2026
- Thrived in high-volume email, call, and chat environments (7-10 tickets per hour, managed 3-4 chat instances per hour and 10-15 calls per hour)
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Handled high-stress situations with professionalism while resolving disputes or conflicts
- Elevated customer satisfaction through swift resolution of concerns and delivery of precise information.
- Addressed customer inquiries regarding product offerings, services, and company information.
Operations Support (Contract)
Eclaro
02.2025 - 05.2025
- Managed correspondence, screening calls, and emails for executive communication.
- Utilized advanced software to create documents, reports, and presentations.
- Scheduled appointments and acted as the initial point of contact for potential clients.
Dropshipping Customer Service Representative (Contract)
Madvert Media
08.2024 - 12.2024
- Thrived in high-volume email, call, and chat environments (7-10 tickets per hour, managed 3-4 chat instances and 10-15 calls per hour)
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Handled high-stress situations with professionalism while resolving disputes or conflicts
- Elevated customer satisfaction through swift resolution of concerns and delivery of precise information.
- Addressed customer inquiries regarding product offerings, services, and company information.
Lead Generation Specialist
Utopia Solutions
02.2024 - 06.2024
- Find and Contact Leads: Research and reach out to potential leads via email and social media. Mainly using Instantly to reach out to leads
- Build Relationships: Maintain regular contact with leads and provide them with relevant information.
- Track Leads in CRM: Keep lead information accurate and current in the CRM system.
General Virtual Assistant
Go2
09.2022 - 08.2023
- Served as the primary point of contact for customer support, assisting both internal teams and external clients of the e-commerce company.
- Prioritized customer satisfaction with strategies tailored to individual needs and offered advice and product recommendations to customers.
- Addressed queries and suggested offerings to attract potential customers.
- Orchestrated seamless online order processing, encompassing efficient shipping logistics and accurate invoicing procedures.
Customer Service / Retention Representative (Contract)
Support Services Group CR
02.2022 - 06.2022
- Thrived in high-volume email, call, and chat environments (7-10 tickets per hour, managed 3-4 chat instances and 10-15 calls per hour)
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Handled high-stress situations with professionalism while resolving disputes or conflicts
- Elevated customer satisfaction through swift resolution of concerns and delivery of precise information.
- Addressed customer inquiries regarding product offerings, services, and company information.
Customer Service Representative (Contract)
5CA
08.2021 - 04.2022
- Resolved diverse technical issues across multiple systems for global customers.
- Expedited departmental efficiency by promptly resolving system challenges.
- Assisted customers in diagnosing issues and provided solutions to restore functionality.
- Researched products and issued resolutions to address customer concerns.
Executive Assistant
Labin Logistics
07.2021 - 11.2021
- Managed correspondence, screening calls, and emails for executive communication.
- Utilized advanced software to create documents, reports, and presentations.
- Scheduled appointments and acted as the initial point of contact for potential clients.
Shift Verification Representative
Clipboard Health
11.2020 - 07.2021
- Maintained accurate records of absences, disciplinary actions, and truancy managers.
- Developed excellent time management and organizational skills in a busy healthcare setting.
- Managed file entries, processing and scanning them into electronic databases.
Receptionist Assistant
Cala Luna Boutique Hotel
09.2018 - 09.2020
- Managed master calendar and disseminated general information.
- Ensured a professional and inviting atmosphere in the reception area.
- Handled a multi-line telephone system and greeted visitors: directed calls and provided information as needed.
Credit Card Customer Service Associate
HSBC
06.2014 - 05.2018
- Thrived in high-volume email, call, and chat environments (7-10 tickets per hour, managed 3-4 chat instances and 10-15 calls per hour)
- Assisted with reconciliations and customer communications.
- Supported customers with invoice and statement inquiries.
- Processed recurring automated payments and credit card transactions.
- Addressed customer calls, emails, and chats related to credit and accounts receivable.
Technical Service / Sales Representative
Concentrix
01.2013 - 02.2014
- Provided primary customer support for internal and external clients.
- Prioritized customer satisfaction with strategies tailored to individual needs. Helped, advised, and offered product recommendations to customers.
- Addressed queries and suggested offerings to attract potential customers.
Education
Bachelor's Degree - Nursing
Dr. Carlos S. Lanting College
Philippines01-2011
Skills
Clear communication skills and use of communication tools (Teams, Slack, WhatsApp, Viber, Skype)
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Proficient in CRM software tools for workflow optimization (Zendesk, Gorgias, Hubspot, Salesforce, TalkDesk, CxOne)
Knows how to use tools such as Asana, Notion, Fathom, Google Workspace, Google Drive
Event coordination
Timeline
Customer Service Representative
Remote People
06.2025 - 05.2026
Operations Support (Contract)
Eclaro
02.2025 - 05.2025
Dropshipping Customer Service Representative (Contract)
Madvert Media
08.2024 - 12.2024
Lead Generation Specialist
Utopia Solutions
02.2024 - 06.2024
General Virtual Assistant
Go2
09.2022 - 08.2023
Customer Service / Retention Representative (Contract)
Support Services Group CR
02.2022 - 06.2022
Customer Service Representative (Contract)
5CA
08.2021 - 04.2022
Executive Assistant
Labin Logistics
07.2021 - 11.2021
Shift Verification Representative
Clipboard Health
11.2020 - 07.2021
Receptionist Assistant
Cala Luna Boutique Hotel
09.2018 - 09.2020
Credit Card Customer Service Associate
HSBC
06.2014 - 05.2018
Technical Service / Sales Representative
Concentrix
01.2013 - 02.2014
Bachelor's Degree - Nursing
Dr. Carlos S. Lanting College