Rey Mark Sato
Davao City, Province of Davao del Sur
Summary
Dynamic Customer Service Representative with extensive call center experience at VXI Global Holdings. Expert in complaint handling and building rapport, I consistently enhanced customer satisfaction by resolving issues efficiently. Proven ability to manage high call volumes while maintaining professionalism and confidentiality, ensuring a positive customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
VXI Global Holdings
Davao City, Province Of Davao Del Sur, Philippines
06.2024 - 05.2025
- Assisted customers with inquiries, ensuring prompt and accurate resolution of issues.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high-volume call flow while maintaining professionalism and customer satisfaction.
- Provided product information and support, enhancing customer understanding of services offered.
- Resolved complaints by investigating issues and implementing effective solutions promptly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Education
Bachelor of Science - Business Administration
University Of Mindanao
Davao City, Province Of Davao Del Sur, Philippines10-2014
Skills
- Call center experience
- Building rapport
- Complaint handling
- Payment processing
- Customer service
- Call center operations
- Customer relationship management (CRM)
Certification
Certificate of Employment, VXI Global Holdings - June 2024 to May 2025
Timeline
Customer Service Representative Agent
VXI Global Holdings
06.2024 - 05.2025
Bachelor of Science - Business Administration
University Of Mindanao