REYMARK O. LAXINA
Paranaque
Summary
Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization.
Overview
11
11
years of professional experience
Work History
GTM Strategy & Operations Analyst
Clickup Philippines
Taguig, Metro Manila, Philippines
09.2024 - Current
- Collaborate with Sales Leadership and the Sales Ops HQ Team to strategically manage territory assignments, enhancing coverage and operational efficiency.
- Implement and maintain clear Rules of Engagement (ROE) to guide sales and account ownership, reduce conflicts, and foster alignment across teams.
- Conduct regular audits of Salesforce data to ensure accuracy, consistency, and adherence to data governance standards.
- Analyze Salesforce reports to uncover trends, highlight areas for improvement, and support data-driven decision-making.
- Design and optimize lead routing strategies to ensure fair and efficient distribution of leads across the sales organization.
- Monitor lead progression and partner with the Sales Ops HQ Team to improve pipeline flow and conversion.
- Build strong cross-functional relationships with Marketing, Finance, IT/Systems, and other departments to align on company-wide initiatives.
- Participate in cross-functional projects to support strategic priorities and drive innovation.
- Manage the provisioning and upkeep of sales tools and resources to meet the evolving needs of sales teams.
- Generate and analyze SFDC reports, delivering actionable insights to stakeholders across the business.
- Support execution of the Sales Annual Operating Plan, including territory design, UAT, quality checks, and ROE-based data reconciliation.
Sales Operations Specialist
Zendesk
10.2021 - 09.2024
- - Perform data enrichment and validation in Salesforce
- - Support global sales teams via ticketing and chat
- - Resolve sales operations issues and escalations
- - Manage territory, ROE, and opportunity disputes
- - Troubleshoot sales tools and improve workflows
Team Leader, Operations
Concentrix
03.2015 - 10.2021
- - Drive team performance and KPIs
- - Implement performance improvement plans
- - Coach and mentor team members
- - Manage workload and team efficiency
Education
Bachelor of Science - Information Management, Airline Operations and Procedures
Philippines State College of Aeronautics
01-2011
Skills
- Salesforce Administration
- Sales Operations & Escalation Management
- Territory Management & ROE
- Data Quality & Auditing
- Lead Routing (LeanData, Chili Piper)
- Compensation Support
Timeline
GTM Strategy & Operations Analyst
Clickup Philippines
09.2024 - Current
Sales Operations Specialist
Zendesk
10.2021 - 09.2024
Team Leader, Operations
Concentrix
03.2015 - 10.2021
Bachelor of Science - Information Management, Airline Operations and Procedures
Philippines State College of Aeronautics