REYLAND SUADER
Call Center Agent
Victorias, Negros Occidental
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
IQOR PHILIPPINES
Talisay City
01.2023 - 01.2023
- Telco account
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Customer Service Representative, Quality Assurance Specialist
PANASIATIC SOLUTIONS INC
Bacolod, Negros Occidental
08.2019 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Fixed identified issues to improve workflows.
Education
Bachelor’s Degree - Bachelor of Arts in English Language
Carlos Hilado Memorial State College
Mabini St. Zone II Talisay City Negros Occidental, 08.2018 - 07.2022
Senior Highschool - Technical-Vocational
Red Aeronautics And Technological Institute Inc.
Antilla Building Mabini Street, Silay City 01.2017 - 01.2018
Elementary -
Barangay Estado Elementary School
Barangay 10 Estado, Victorias City Neg. Occ. 01.2007 - 01.2012
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
IQOR PHILIPPINES
01.2023 - 01.2023
Customer Service Representative, Quality Assurance Specialist
PANASIATIC SOLUTIONS INC
08.2019 - 12.2022
Bachelor’s Degree - Bachelor of Arts in English Language
Carlos Hilado Memorial State College
08.2018 - 07.2022
Senior Highschool - Technical-Vocational
Red Aeronautics And Technological Institute Inc.
01.2017 - 01.2018
Elementary -
Barangay Estado Elementary School
01.2007 - 01.2012
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