Rey Karl Lachica
Customer Service Representative
Intramuros, Manila
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
2
2
Languages
Work History
Healthcare Customer Service Representative
Teleperformace
Greenfield, Mandaluyong
10.2021 - 11.2021
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Explained plans for treatment and payment options
- Read from scripts to promote uniformity and consistency in communications.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Analyzed and collected customer information to prepare product or service reports.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determined charges for services requested and arranged for billing.
Education
High School Diploma -
Sacred Heart Academy
Gloria, Oriental Mindoro 08.2018 - 04.2021
Bachelor of Science - Business Administration And Management
National University
Jhocson, Sampaloc, Manila 08.2021 - 07.2024
Skills
Proficient in MS Office
Timeline
Healthcare Customer Service Representative
Teleperformace
10.2021 - 11.2021
Bachelor of Science - Business Administration And Management
National University
08.2021 - 07.2024
High School Diploma -
Sacred Heart Academy
08.2018 - 04.2021
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