Reyhannah Zamora

An Appointment Setter connects with potential clients through calls or emails to schedule meetings for the sales team. They manage leads, maintain accurate records, and coordinate calendars using CRM tools. Strong communication, organization, and persistence are essential. Achievements:

• Exceeded targets by 20%, improved lead conversion by 15%, and maintained 95% accuracy in scheduling.

• Reduced booking errors by 30% and increased team productivity through effective training and lead management.

• Recognized as a “Top Performer” for consistent results and professionalism.

• Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
• Answered phone calls and answered questions from potential customers.
• Set appointments with salespeople and potential customers.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

• Delivered prompt service to prioritize customer needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Used pre-written curriculum to teach students English via remote video conferencing.
• Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
• Emphasized critical thinking skills by challenging students with thought-provoking questions related to course topics during lessons.
• Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.