Sean Mykl Villante
Finance Analyst
Antipolo
Summary
- Demonstrated success in using in-depth strategies to understand and solve business problems. Excellent forecasting, process improvement and project management abilities paired with a resourceful, detail-oriented and persistent nature.
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Finance Analyst
TaskUs
09.2019 - Current
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Coaching and Development.
- Action Planning.
- Glide path and Growth path.
- Business Review (Weekly and Monthly).
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
Travel Specialist
Continuum Global Solutions
02.2018 - 09.2020
- Customer Service Representative for Travel Account
- Blended Chat and Calls Support
- Nesting Support for 5 waves.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
Technical Support II
Concentrix PH
05.2015 - 12.2017
- Troubleshoot Dish satellite
- Certified Tech Agent
- Expert in 2nd level customer concerns for Tech
- Responsible for resolving both tech and billing concerns
- Upselling.
Sales Account Executive - MacMall Business Solutions
PCM
10.2011 - 04.2015
- Established 200 NEW accounts a single year through successful client development
- Initiated and maintained long-term relationships with clients
- Develops clear and effective proposals/quotations for current and prospective customers
- Preparation of leads and acquiring new accounts/clients
- Accounts/clients profiling
- Process orders
- Technical assistance
- Outbound sales (phone calls, emails)
- Process products returns
- Provide the highest level of customer service throughout the sales process
- Ensures on passing or exceeding Key Performance Indicators every month with focus on sales revenue and margin.
Customer Interactive Associate
Telus Inc
4 2008 - 9 2011
- Responsible for conducting research for a leading provider of fact-based research that is focused on the global, technology-driven value chain.
- Responsible for handling inbound calls for Dell Sales.
- (Electronics and Accessories)
- Handling North American records/leads.
- Responsible for meeting the goals set by the account.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associate of Science - Computer Science And Programming
Skill-Power Institute
Antipolo City, Rizal 03.2006 - 04.2008
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Mentoring
Documentation And Reporting
People Management
Client Service
MS Office
Computer Skills
Financial statement analysis
People Management
Accomplishments
- Earned the Top 4 in Revenue Award in 2008. (TELUS)
- Nesting and Production Team Lead (TaskUs)
- Established 200 NEW accounts a single year through successful client development.
- Director's Club awardee from Q1 to Q3 for Dish Account (Concentrix)
- Promoted as Subject Matter Expert in the span of 8 months.
- Several Leadership Training - Brilliants at the basics, Yellow belt - Six Sigma Certificate
- TOP E-SAT for Q1 and Q2 - TaskUs
- Top TL for Q1 and Q2 - TaskUs - Frontier
Timeline
Finance Analyst
TaskUs
09.2019 - Current
Travel Specialist
Continuum Global Solutions
02.2018 - 09.2020
Technical Support II
Concentrix PH
05.2015 - 12.2017
Sales Account Executive - MacMall Business Solutions
PCM
10.2011 - 04.2015
Associate of Science - Computer Science And Programming
Skill-Power Institute
03.2006 - 04.2008
Customer Interactive Associate
Telus Inc
4 2008 - 9 2011
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