Reyclement Torino
Operations Support Specialist
Mandaue City,Cebu
Summary
A seasoned professional with a diverse background in the solar panel industry, web design, and business ownership. Demonstrating a strong aptitude for project management, operations support, sales, and social media marketing, I have consistently achieved exceptional results in each role.
With a proven track record of streamlining processes, driving growth, and fostering strong client relationships, I am adept at leveraging technology and industry expertise to achieve business objectives. My experience in the solar panel industry has equipped me with a deep understanding of the technical aspects of solar panel installation and maintenance, while my time in web design sales has honed my skills in sales techniques, client acquisition, and understanding customer needs within the digital marketing landscape. As a business owner, I have developed a keen sense of entrepreneurship and a dedication to providing exceptional customer service.
Seeking to contribute my strategic insights, innovative solutions, and extensive experience to a dynamic organization.
Overview
7
7
years of professional experience
Work History
Operations Support Specialist
Alliance Solar
02.2024 - Current
- Project Management: Successfully managed multiple solar panel installation projects from inception to completion, ensuring adherence to deadlines and budget constraints. Coordinated with various teams, including engineers, installers, and subcontractors, to ensure smooth project execution and optimize resource allocation.
- Customer Support: Provided exceptional customer service, acting as the primary point of contact for customer inquiries, concerns, and technical support. Developed and maintained strong relationships with customers, fostering loyalty and satisfaction.
- Data Analysis: Leveraged data analytics tools to analyze system performance, identify trends, and optimize operations. Generated comprehensive reports and insights to inform decision-making and drive continuous improvement.
- Administrative Tasks: Efficiently handled administrative duties, including contract management, insurance, and compliance with industry regulations. Maintained accurate records and documentation to ensure operational efficiency and regulatory compliance.
- Technical Support: Provided expert technical assistance to customers and installation crews, resolving technical issues and ensuring optimal system performance. Developed and delivered training programs to enhance the technical knowledge and skills of team members.
Project Manager
HomeSourced Inc.
08.2022 - 02.2024
- Ensure all projects are delivered on time within the stipulated scope
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
Appointment Setter
HomeSourced Inc.
06.2022 - 08.2022
- Nurture prospect's interest with continuous meeting and communication.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
Sales Associate (Web Design)
Proweaver, Inc.
04.2020 - 08.2021
- Call US-based business owners and educate them about having a website.
- Responding to inquiries, providing product information, and resolving issues.
- Generating leads, closing sales, and meeting sales targets.
- Understanding product features, benefits, and pricing.
- Handling orders, returns, and ensuring timely fulfillment.
- Building relationships, providing exceptional service, and addressing concerns.
Director of Sales (Region 10)
R.C. Torino Surveying & Allied Services, Inc.
05.2017 - 03.2020
- Successfully led and managed a high-performing sales team of 6 individuals.
- Developed and implemented effective sales strategies that resulted in 1.2% year-over-year revenue growth.
- Exceeded sales targets consistently by 1.7% or more.
- Recruited, trained, and mentored a team of top-tier sales representatives.
- Established strong relationships with key customers and partners.
- Optimized sales processes to improve efficiency and productivity.
- Provided strategic guidance and support to the executive team.
Education
Bachelor of Science - Geodetic Engineering
10.2015
Skills
Organizational and Time Management
Communication and Interpersonal
Problem-Solving and Analytical
Project Management
Sales and Customer Service
Canva Image Editing
Spreadsheets
Natural-Language Generative AI operation
CRM operation
Languages
English
Filipino
Cebuano
Timeline
Operations Support Specialist - Alliance Solar
02.2024 - Current
Project Manager - HomeSourced Inc.
08.2022 - 02.2024
Appointment Setter - HomeSourced Inc.
06.2022 - 08.2022
Sales Associate (Web Design) - Proweaver, Inc.
04.2020 - 08.2021
Director of Sales (Region 10) - R.C. Torino Surveying & Allied Services, Inc.
05.2017 - 03.2020
Visayas State University - Bachelor of Science, Geodetic Engineering
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