Summary
Overview
Work History
Education
Skills
Software
Timeline
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Reycie Grace Camannong

Software Specialist | Customer Service Representative
Santa Maria

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Overview

10
10
years of professional experience

Work History

Operations Specialist - VA

Asteroom
03.2025 - Current
  • Review 3D virtual tours for quality and consistency
  • Check image clarity and lighting.
  • Ensure proper labeling of rooms and floor plans
  • Report and flag any visual or technical errors
  • Follow company QC guidelines and standards
  • Maintain logs of reviewed projects and outcomes
  • Meet daily/weekly QC targets
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Schedule and reschedule data collectors for property visits
  • Contact onsite persons for coordination or issue resolution
  • Provide updates and assistance during the property visit process

Software Specialist

Guesty
02.2022 - 08.2024
  • Provided timely support, resolving technical issues via email, chat, phone and Google Meet.
  • Conducted training sessions to enhance clients' proficiency with Guesty.
  • Collaborated with Product, Sales, and Development teams to improve customer experience.
  • Guided colleagues and acted as a central resource for complex issues.

Customer Service

Optum Bank
10.2021 - 01.2022
  • Assisted with banking and healthcare-related inquiries.
  • Provided excellent customer service while meeting challenging time goals.
  • Educated customers on banking products, improving satisfaction and retention.
  • Provided tailored guidance to enhance customer understanding and engagement

Customer Service Representative

Inspiro Relia
06.2019 - 06.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints regarding orders, returns, and refunds.
  • Documented interactions and empowered customers by educating them on products and promotions.

Relationship Manager, Banking Operations

Alorica | Barclaycard US
04.2015 - 02.2019
  • Respond to customer inquiries efficiently and professionally, ensuring high satisfaction levels.
  • Investigate and resolve transaction disputes and chargebacks, demonstrating strong problem-solving abilities.
  • Conduct outbound calls to clients and merchants to verify disputes, fostering effective communication.
  • Accurately process chargeback claims, ensuring compliance with company policies and industry regulations.
  • Assist customers with the BarclayCard rewards program, guiding them on earning and redeeming points while
  • resolving related inquiries.
  • Maintain detailed and accurate records of customer interactions, disputes, chargebacks, and rewards inquiries for
  • optimal tracking and reporting.
  • Provide clear and concise information regarding accounts, transactions, disputes, and rewards, ensuring customer
  • understanding and satisfaction.

Technical Support Representative

Teleperformance | Telstra
12.2014 - 03.2015
  • Delivered technical support by diagnosing and resolving issues with Telstra products and services.
  • Coordinated technician visits to ensure timely resolution of customer issues.

Education

Bachelor of Science - Entrepreneurship

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
05.2001 -

High School Diploma -

Little Angels Montessori School of Bulacan
Km 38 Pulong Buhangin Sta. Maria, Bulacan
05.2001 - 03.2006

Skills

  • Customer Service

  • Microsoft office

  • Data entry

  • Attention to detail

  • Technical Support

  • Meeting scheduling

  • Problem-solving

  • Task prioritization

  • Time management

  • CRM management

  • Team collaboration

  • Operations coordination

  • Spreadsheet management

  • Adaptability and flexibility

  • Teamwork and collaboration

  • Organizational skills

  • Critical thinking

  • Problem-solving abilities

  • Self motivation

  • Process documentation

    • Operational efficiency

    Project management

Software

Guesty

Jira

Slack

Full Story

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Zendesk

MS Excel, Word, OneNote

Zoom

Google Meet

Timeline

Operations Specialist - VA

Asteroom
03.2025 - Current

Software Specialist

Guesty
02.2022 - 08.2024

Customer Service

Optum Bank
10.2021 - 01.2022

Customer Service Representative

Inspiro Relia
06.2019 - 06.2021

Relationship Manager, Banking Operations

Alorica | Barclaycard US
04.2015 - 02.2019

Technical Support Representative

Teleperformance | Telstra
12.2014 - 03.2015

Bachelor of Science - Entrepreneurship

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
05.2001 -

High School Diploma -

Little Angels Montessori School of Bulacan
05.2001 - 03.2006

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Reycie Grace CamannongSoftware Specialist | Customer Service Representative