Microsoft Word
Reycie Grace Camannong
Operations Domain Specialist
200 Luwasan Balasing Santa Maria Bulacan
Summary
- Skilled in troubleshooting and resolving complex problems by performing technical root cause analysis and providing viable solutions.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support
Telstra
12.2014 - 3 2015
- Provide technical support via phone, addressing customer inquiries and issues efficiently and effectively.
- Diagnose and resolve technical problems related to Telstra’s products and services, guiding customers through step-by-step solutions.
- Schedule Technician Specialist visit for clients
Operations Domain Specialist
Guesty
4 2021 - 05.2024
- Handle customer inquiries via email, chat, and phone, providing timely and accurate solutions.
- Diagnose and resolve technical issues, guiding customers through step-by-step solutions.
- Conduct training sessions and webinars to help clients understand and utilize Guesty's features effectively.
- Create and update documentation, FAQs, and tutorials to assist customers in finding solutions independently.
- Gather customer feedback and relay it to the product and development teams to inform future enhancements.
- Work closely with other teams, such as Product, Sales, and Development, to resolve complex issues and improve the customer experience.
Customer Service
OPTUM BANK
10.2021 - 01.2022
- Respond to customer inquiries via phone offering support and guidance on their banking and healthcare accounts
- Educate customers on the features, benefits, and usage of various banking products and services offered by Optum Bank.
Customer Service
INSPIRO RELIA INC | Eddie Bauer
06.2019 - 06.2021
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
- Assist customers with placing, tracking, and managing their orders, ensuring a seamless purchasing experience.
- Handle customer complaints and issues, including returns, exchanges, and refunds, ensuring customer satisfaction.
- Maintain a strong understanding of Eddie Bauer products and services to provide informed assistance to customers.
- Accurately document customer interactions and transactions in the support system.
- Educate customers on product features, promotions, helping them make informed decisions.
Email Support Representative
Alorica | BarclayCard US
04.2015 - 01.2019
- Was crosstrained for Disputes and Chargeback
- Rewards Specialist
- Respond to customer inquiries and concerns via email in a timely and professional manner.
- Handle customer disputes, investigating and resolving issues related to transactions and chargebacks.
- Doing an outbound call with client or merchant to verify dispute
- Process chargeback claims accurately, ensuring compliance with company policies and industry regulations.
- Assist customers with inquiries about the BarclayCard rewards program, including earning and redeeming points, and resolving any related issues.
- Maintain detailed and accurate records of customer interactions, disputes, chargebacks, and rewards-related inquiries.
- Provide clear and concise information to customers regarding their accounts, transactions, disputes, chargebacks, and rewards.
Education
Bachelor of Science in Entrepreneurial Management - Entrepreneurship
Polytechnic University of The Philippines
Santa Maria, Province Of Bulacan, Philippines 01.2008 - 04.2009
Highschool Graduate -
Little Angels Montessori School of Bulacan
Santa Maria, Province Of Bulacan, Philippines 09.2012 - 05.2016
Skills
- Customer Relations
- Creative solutions
- Training and mentoring
- Time management abilities
- Task Prioritization
- Problem-solving abilities
- Decision-Making
- Written Communication
- Multitasking
- Self Motivation
- Attention to Detail
- Teamwork and Collaboration
- Goal Setting
- Interpersonal Skills
Skills& Specialty
- Microsoft Excel
- Communication
- Problem-solving
- Attention to detail
- Proofreading
- Copy editing
- Proficiency in Guesty Software
Accomplishments
- Comprehensive Training: I successfully completed training in all operation domains of property software management in less than one year. This demonstrates my ability to quickly grasp complex concepts and effectively apply them in practical settings.
- Temporary Lead Role: I was entrusted with the role of temporary Lead Domain Specialist for two of the operation domains. This opportunity allowed me to showcase my leadership skills and ability to guide and support team members effectively.
- Go-To Expert: Within the Operations Team, I earned the reputation as the Go-To Person and Walking Help center. Even I don't have all the answers, I know where to find them. Addressing questions and resolving doubts related to decision-making. This recognition underscores my expertise and reliability in providing valuable insights and solutions to my colleagues.
Software
Microsoft Excel
CRM System
Property Management Software
Email and Communication Tools
Project Management Softwar
Interests
Watching Historic Events or Movies
Browsing Excel Tutorials
Traveling
RPG Games
Timeline
Customer Service
OPTUM BANK
10.2021 - 01.2022
Customer Service
INSPIRO RELIA INC | Eddie Bauer
06.2019 - 06.2021
Email Support Representative
Alorica | BarclayCard US
04.2015 - 01.2019
Technical Support
Telstra
12.2014 - 3 2015
Highschool Graduate -
Little Angels Montessori School of Bulacan
09.2012 - 05.2016
Bachelor of Science in Entrepreneurial Management - Entrepreneurship
Polytechnic University of The Philippines
01.2008 - 04.2009
Operations Domain Specialist
Guesty
4 2021 - 05.2024