Reychelle H. Cano
Administration Specialist
Makati City
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Quick learner of new technologies and processes to drive success. Proven track record of managing multiple projects and developing innovative solutions. Experienced in executing specialized tasks and implementing strategic initiatives. Utilizes effective problem-solving techniques to enhance operational processes. History of fostering team collaboration and ensuring project success.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Specialist - Administration (US Everise)
Everise
11.2021 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assist in the preparation of regularly scheduled reports
- Generate reports
- Managing the agents license required by each client or LOB
- Gathering documents, ensuring all documents gathered is true and correct
- Presenting, meeting with agent for the policy and what's need to be done by the licensing department
- Submitting their application to the National Insurance Producer Registry
- Project managing special projects and prepares reports, collects and analyzing information as required
- Reading and analyzing submissions, letters, agendas, memos, and determining significance; routing to appropriate personnel in a timely and efficient manner
- Gives administrative and operational support by providing input to strategic plans and reviews, resolving problems, and identifying system improvements Reading and analyzing submissions
- Manage multiple calendars; arrange meetings, conference calls, and video conferences using Outlook
- Proofread and edit documents and report formatting
- Other administrative duties as assigned
Customer Service Representative
Concentrix Philippines
05.2021 - 10.2021
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Owner/ Retail Sales Associate
Amborichi School Supplies and Printing Services
02.2019 - 10.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Customer Service Representative
Startek Philippines
01.2018 - 07.2018
- Manage large amounts of incoming phone calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Customer Service Representative
Alorica Philippines
10.2017 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Education
Elementary -
Pasig Catholic College
01.2002 - 01.2008
Secondary - undefined
Pasig Catholic College
01.2008 - 01.2012
Bachelor of Pharmacy - undefined
Centro Escolar University
01.2012 - 01.2014
Bachelor of Business Administration - Management
Centro Escolar University
01.2014 - 01.2017
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Documentation management
Continuous improvement
Proficient in Office 365
Meeting coordination
Workflow coordination
Administrative support
Confidential document control
Personal Qualifications
- Willing to learn
- Dedicated and Hardworking Individual
- Flexibility to work overtime if needed - before or after normal business hours
- Knowledgeable on Customer Relationship Management (CRM) systems
Personal Information
- Place of Birth: Makati City
- Height: 5'1 ft.
- Weight: 80 Kg
- Date of Birth: 04/28/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Specialist - Administration (US Everise)
Everise
11.2021 - Current
Customer Service Representative
Concentrix Philippines
05.2021 - 10.2021
Owner/ Retail Sales Associate
Amborichi School Supplies and Printing Services
02.2019 - 10.2020
Customer Service Representative
Startek Philippines
01.2018 - 07.2018
Customer Service Representative
Alorica Philippines
10.2017 - 01.2018
Bachelor of Business Administration - Management
Centro Escolar University
01.2014 - 01.2017
Bachelor of Pharmacy - undefined
Centro Escolar University
01.2012 - 01.2014
Secondary - undefined
Pasig Catholic College
01.2008 - 01.2012
Elementary -
Pasig Catholic College
01.2002 - 01.2008