Rey Ann Nueva
Bucana Davao City
Summary
Accomplished Branch Head Secretary at Manulife Philippines, adept in office administration and customer service, enhanced branch revenue through strategic sales and exceptional client relations. Mentored staff, fostering a culture of growth, and excelled in document preparation and schedule management, achieving significant loan portfolio growth.
Overview
9
9
years of professional experience
Work History
Branch Head Secretary
Manulife Philippines
08.2018 - 09.2020
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
Secretary
Manulife Philippines
01.2012 - 01.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Education
First Year - Computer Programming
Legacy College of Compostela
Compostela Davao De Oro06.2012
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Schedule management
- Multi-line phone systems
Timeline
Branch Head Secretary
Manulife Philippines
08.2018 - 09.2020
Secretary
Manulife Philippines
01.2012 - 01.2016
First Year - Computer Programming
Legacy College of Compostela
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