Rey Allyson Martinez
IT Administration And Support
Quezon City
Summary
IT professional with 10 years of experience in client support and IT administration, delivering hands-on incident resolution and daily operational support. Strong expertise in hardware and software troubleshooting, network support, software deployment testing, malware remediation, asset inventory and deployment, and Active Directory administration. Consistently ensures stable systems and high user satisfaction.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
TAPE LIBRARIAN/Data Controller
METROPOLITAN BANK AND TRUST CO.
03.2020 - Current
- Provide offsite tape backup support between Main and DR Data Centers
- Deliver L1 support for VTS Library systems and DR site operations
- Handle DR support tasks including server restarts, inventory checks, and equipment validation
- Process tape retention extension requests and manage monthly tape inventory
- Ensure compliance with BSP IT Records Retention policies and report tapes for destruction
- Assist with PIN mailer printing and branch distribution
- Prepare daily operational and production reports
AUDIT STAFF
DATABLITZ INC
12.2017 - 10.2018
- Conduct branch field audits to ensure compliance with company policies, procedures, and regulatory standards
- Enforce adherence to operational guidelines and internal control measures
- Verify accuracy and timeliness of daily product deliveries
- Perform weekly inventory and price compliance checks
- Lead annual branch and warehouse inventory audits
- Document audit findings and report compliance gaps to management
- Recommend corrective actions and sanctions for audit-related non-compliance
DESKTOP SUPPORT ENGINEER
Systemantech Inc.
06.2016 - 09.2017
- Provide day-to-day Level 1 (L1) and Level 2 (L2) technical support for company computer resources, peripherals, and end-user software
- Deliver L1 and L2 support for internally deployed company applications and productivity tools
- Troubleshoot and resolve issues related to Windows 7, 8, and 10 operating systems in accordance with IT standards and policies
- Perform desktop imaging and re-imaging activities to ensure consistent system configuration and compliance with company build standards
- Conduct basic network troubleshooting, including connectivity, LAN, and user access issues
- Provide L1 network support and assist with network monitoring and management tasks
- Set up, configure, and deploy workstations for new hires and existing employees
- Maintain accurate and up-to-date IT asset and equipment inventory records
- Resolve and document client-reported issues through the ticketing system within defined SLA timelines
- Perform additional IT tasks as assigned by the Supervisor, in alignment with operational and compliance requirements
Education
BS - Computer Science
NEW ERA UNIVERSITY
New Era, Quezon City01.2015
Skills
Customer Service and Support
L1 and L2 Software and Hardware Support
L1 Basic Network Troubleshooting
L1 Basic Server Management and Support
Certification
Civil Service Professional Passer, 2019-03-01
Interests
Gamer
Book Enthusiast
Computer Know-How
Updated on Latest Trends on gaming, gadgets, and computer
Timeline
TAPE LIBRARIAN/Data Controller
METROPOLITAN BANK AND TRUST CO.
03.2020 - Current
AUDIT STAFF
DATABLITZ INC
12.2017 - 10.2018
DESKTOP SUPPORT ENGINEER
Systemantech Inc.
06.2016 - 09.2017
BS - Computer Science
NEW ERA UNIVERSITY