Rey Paculba
Taguig City,Philippines
Summary
Dynamic Supervisor skilled in customer relationship management and enhancing client satisfaction. Manages team attendance and performance monitoring to maintain high service standards. Resolves customer issues swiftly, transforming negative experiences into positive outcomes, thereby supporting business growth.
Overview
15
15
years of professional experience
Work History
Supervisor
Everise Philippines
Taguig City, Philippines
08.2015 - 10.2026
- Managed team to enhance productivity in alignment with KPIs.
- Coached and mentored team to successfully meet KPIs.
- Monitored team's attendance and performance to ensure alignment with goals.
- Gave clear staff instruction to achieve production output.
- Assisting the team with their queries and concerns regarding the product.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Resolved guest escalations by addressing complex inquiries directly. and inquiries that cannot be answered by an agent.
- Direct contact with the programme clients.
- Presenting the team's performance directly to the clients.
Secondary English Teacher
Quezon Memorial Institute of Siquijor
Siquijor, Philippines
06.2011 - 05.2014
- Fostered positive learning environment through effective classroom management strategies, enhancing student engagement and participation.
- Developed engaging activities to reinforce subject knowledge and enhance problem-solving skills among students.
- Conducted meetings with students to assess individual needs and learning progress, implementing tailored measures to overcome challenges and support academic growth.
- Assessed student progress through regular testing and observations.
- Built student confidence through interactive teaching and conducting character-building exercises.
Education
Diploma of Higher Education - Bachelor of Secondary Education
Siquijor State College
Siquijor2009
Skills
- KPI management
- Performance monitoring
- Team leadership
- Employee training
- Client relationship management
- Client interaction
- Customer service excellence
- Conflict resolution
- Decision-making
- Communication skills
- Active listening
- Team motivation
Education
other
Timeline
Supervisor
Everise Philippines
08.2015 - 10.2026
Secondary English Teacher
Quezon Memorial Institute of Siquijor
06.2011 - 05.2014
Diploma of Higher Education - Bachelor of Secondary Education
Siquijor State College