Rey Manabat

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's

warranty details, maintenance requirements, and features, particularly those related to

safety. Develops and monitors the results of a dealership customer service questionnaire.

Introduces customers to service and parts personnel, indicating shop location and hours

of operation. Follow up with all sales and warranty customers within 48 hours to ensure

customer satisfaction.

Act quickly to resolve customer issues

Identify and relate to user’s different skill levels, and respond appropriately

Explain technical terms, issues, and processes clearly over the phone

Perform logical troubleshooting – ask appropriate questions to get a comprehensive

description of the problem, logically check possible causes and identify actual root issue,

efficiently research issues and resolutions, implement appropriate resolution.

We manage, maintain, and repair IT systems. Responsibilities include diagnosing and

repairing faults, resolving network issues, and installing and configuring hardware and

software.

Identifies, investigates, and resolves users problems with computer software and

hardware. Consults with users to determine steps and procedures taken to identify and

resolve the problem.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of

diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Provides technical support to users by researching and answering questions,

troubleshooting problems, and maintaining workstation and LAN performance.