Rey Forteza
Sabang North, Borongan City, Eastern Samar
Summary
Dynamic Front Desk Associate with proven time management and problem-solving skills at Stellar Hotel. Excelled in guest relations by creating a welcoming atmosphere and efficiently managing check-ins. Recognized for maintaining professionalism under pressure and adhering to safety protocols, ensuring a safe and pleasant environment for all guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Stellar Hotel
01.2021 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Room Attendant
Stellar Hotel
03.2019 - 01.2021
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Bachelor of Science - Eastern Samar State University
Hotel, Resort And Restaurant Management
Brgy. Maypangdan, Borongan City, Eastern Samar05-2019
Skills
- Time managemenT
- Listening skills
- Basic table skirting
- Front office support
- Cash handling
Certification
- National Certificate I in SHIP'S CATERING SERVICES (2025)
- Certificate of Completion for SECURITY AWARENESS TRAINING and SEAFARERS with Designated Security DUTIES (2023)
- Certificate of Completion for
*PERSONAL SURVIVAL TECHNIQUES
*FIRE PREVENTION & FIRE FIGHTING
*ELEMENTARY FIRST AID
* PERSONAL SAFETY AND SOCIAL RESPONSIBILITIES (2023)
Timeline
Front Desk Associate
Stellar Hotel
01.2021 - Current
Room Attendant
Stellar Hotel
03.2019 - 01.2021
Bachelor of Science - Eastern Samar State University
Hotel, Resort And Restaurant Management
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