Rey Donasco
Iloilo City, Province Of Iloilo,ILI
Summary
Dynamic professional with extensive experience in compassionate caregiving at Ange Food Products, excelling in vital signs monitoring and active listening. Proven ability to enhance patient well-being through effective communication and personalized care. Recognized for fostering positive environments and ensuring safety, while adeptly managing multiple tasks to support clients' needs.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.
Overview
27
27
years of professional experience
Work History
Professional Caregiver
Ange Food Products
04.2022 - Current
- Promoted positive mental health among clients through meaningful conversations and active listening to address concerns or feelings of isolation.
- Managed household chores such as cooking nutritious meals, cleaning living spaces, or doing laundry to create a comfortable environment for clients to live in safely.
- Administered medications as prescribed, maintaining proper dosage and timing for optimal health benefits.
- Facilitated smoother transitions for clients from hospital stays to home environments by providing ongoing education on medication management, wound care, and other post-discharge requirements.
- Enhanced patient well-being by providing comprehensive personal care and assistance with daily living activities.
Nursing Assistant
City Health Office
05.2021 - 03.2022
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Help in assessment of Vaccinees as per DOH standards
Technical Support Representative
Concentrix
12.2018 - 03.2019
- Maintained a high level of expertise on company services, ensuring accurate information was provided to customers at all times
- Provide remote assistance to customers experiencing technical difficulties, guiding them through step by step resolutions with patience and professionalism
- Provide remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Create and encode tickets for providing a clear solutions for the issue at hand
Customer Service Representative
Teleperformance
10.2018 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information
Marketing Consultant/Proprietor
Fredos Cafe Shop/Pixie Dust Party Essentials
09.2011 - 09.2018
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Increased product and service awareness by developing and executing targeted marketing campaigns.
- Enhanced customer engagement with effective social media management and content creation.
- Planned and executed events and marketing programs to increase qualified leads.
Loans Processor
First Midland Rural Bank, Inc.
07.2010 - 08.2011
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Salesperson
Sheridan Marketing Inc.
10.2009 - 06.2010
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy buying/ordering experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Trader/Senior Field Coordinator
Promo Edge Corporation
10.2008 - 01.2009
- Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
- Assessed weekly market conditions to look for hedge and arbitrage opportunities.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Strengthened relationships with key stakeholders through ongoing collaboration towards shared goals.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
- Enhanced portfolio performance through diligent research, stock selection, and timely adjustments to market conditions.
Customer Service Representative
Ventus International Philippines
02.2008 - 04.2008
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Senior Sales Development Representative
Titanium Supply Chain, Inc.
06.2007 - 01.2008
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
- Collaborated with marketing team to create targeted sales materials for specific industry verticals.
- Demonstrated adaptability during challenging market conditions by pivoting sales strategy and pursuing new verticals, maintaining consistent performance.
- Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
- Managed a diverse territory, adapting strategies to address unique market challenges and customer needs effectively.
- Partnered with Customer Success team to ensure smooth handoff of new accounts post-sale, facilitating positive onboarding experiences for clients.
- Mentored junior Sales Development Representatives, contributing to their professional growth and success within the company.
Assistant Manager
Sulo Restaurant and Grill Bar
11.2005 - 08.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Supervisor
Synthesizer KTV and Bar
06.2004 - 07.2005
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Increased crew efficiency by implementing effective scheduling and task delegation.
Inventory Coordinator/Disbursement Clerk
S.V. More Group
04.1998 - 05.2004
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
- Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
- Managed all related documentation and records for department.
Education
Bachelor of Science - Business Management
Western Institute of Technology
Iloilo City, Province Of Iloilo, Philippines10-1996
Skills
- Compassionate caregiving
- Vital signs monitoring
- Dementia care
- Personal hygiene assistance
- Meal preparation
- Physical therapy support
- Time management
- Elderly care
- Multitasking and organization
- Technical troubleshooting
- Technical support
- Remote support
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Personal survival techniques
- Vessel safety procedures
- Emergency response training
- Elementary first aid
- Shipboard firefighting
- Safety management
- Security awareness
Timeline
Professional Caregiver
Ange Food Products
04.2022 - Current
Nursing Assistant
City Health Office
05.2021 - 03.2022
Technical Support Representative
Concentrix
12.2018 - 03.2019
Customer Service Representative
Teleperformance
10.2018 - 12.2018
Marketing Consultant/Proprietor
Fredos Cafe Shop/Pixie Dust Party Essentials
09.2011 - 09.2018
Loans Processor
First Midland Rural Bank, Inc.
07.2010 - 08.2011
Salesperson
Sheridan Marketing Inc.
10.2009 - 06.2010
Trader/Senior Field Coordinator
Promo Edge Corporation
10.2008 - 01.2009
Customer Service Representative
Ventus International Philippines
02.2008 - 04.2008
Senior Sales Development Representative
Titanium Supply Chain, Inc.
06.2007 - 01.2008
Assistant Manager
Sulo Restaurant and Grill Bar
11.2005 - 08.2006
Crew Supervisor
Synthesizer KTV and Bar
06.2004 - 07.2005
Inventory Coordinator/Disbursement Clerk
S.V. More Group
04.1998 - 05.2004
Bachelor of Science - Business Management
Western Institute of Technology
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