Rey-Ann Isagani
IT Manager
Valenzuela City
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
Work History
IT Manager
Global Officium Limited Inc.
04.2024 - 9 2024
- Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
- Coordinated incident response efforts during security breaches or other emergencies, containing threats quickly and efficiently.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Sr. Network Engineer
Golden Suntec Solutions Inc
01.2023 - 03.2024
- Established and monitored key performance metrics to verify consistent compliance with important networking standards
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure
- Monitored network activities to quickly detect and resolve operational and security issues
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools
- Backed up support desk team to handle user problems and technical concerns
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers
- Recommended network security standards and upgrades to management
- Implemented scalable, efficient and cost-effective network automation framework
- Built and improved network documentation and training procedures to lead successful team completing high-quality work
- Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs.
IT Operations Administrator (IT Operations Administrator - Network Administrator)
EastWestAgeas Life Insurance Corporation, TROO Life
06.2019 - 12.2022
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Procuring network equipment and managing subcontractors involved with network installation
- Configuring firewalls, routing and switching to maximize network efficiency and security
- Maximizing network performance through ongoing monitoring and troubleshooting
- Arranging scheduled upgrades
- Investigating faults in the network
- Updating network equipment to the latest firmware releases
- Reporting network status to key stakeholders
- Install / Configure Windows Server On-prem and Cloud
- Administration of Microsoft Active Directory, Azure AD, Azure Portal, Windows Defender, and Office 365
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution
- Contributed to development, administration, and testing of disaster recovery plans.
IT Operations Administrator - Network Administrator
Staff Alliance Inc
11.2016 - 06.2019
- Performed day-to-day LAN and WAN administration, maintenance, and support
- Maintained network hardware and software and monitored network to support network availability to end users
- Identified and immediately resolved issues with network devices
- Planned annual budgets to fund IT projects and control spending
- Managed data backups and disaster recovery operations to comply with business continuity initiatives
- Recommended development of plans for systems development and operations
- Verified continuity of computer and telephone system services for users
- Introduced management tools to create and manage virtual server computing environment
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
- Monitored system performance and responded to alerts
- Supported project planning team to promptly address hardware and software problems and network emergencies
- Implemented network security measures to minimize data loss
- Managed computer operation scheduling, backup, storage and retrieval functions
- Assisted IT staff on troubleshooting issues and closing calls
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions
- Designed and evaluated WAN and LAN connectivity technologies
- Researched and recommended new technologies and strategies for improving system performance
- Analyzed network traffic and performance metrics to optimize system performance
- Installed and configured network printers and other peripheral devices
- Diagnosed and resolved hardware and software issues
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Monitored networks and network devices to resolve technical problems quickly
- Performed network security design and integration duties
- Diagnosed and executed resolution for network and server issues
- Resolved issues and escalated problems with knowledgeable support and quality service.
Network Administrator
Allied Care Experts Medical Center, Valenzuela
08.2014 - 10.2015
- Maintained network hardware and software and monitored network to support network availability to end users
- Performed day-to-day LAN and WAN administration, maintenance, and support
- Identified and immediately resolved issues with network devices
- Implemented network security measures to minimize data loss
- Monitored system performance and responded to alerts
- Maintained applications to keep software current with necessary software updates and upgrades
- Assisted IT staff on troubleshooting issues and closing calls
- Backed up company data to distributed storage centers to avoid massive data loss
- Supported project planning team to promptly address hardware and software problems and network emergencies
- Verified continuity of computer and telephone system services for users
- Managed data backups and disaster recovery operations to comply with business continuity initiatives
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions
- Managed computer operation scheduling, backup, storage and retrieval functions
- Recommended development of plans for systems development and operations
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
- Implemented and maintained virtual private networks
- Designed and evaluated WAN and LAN connectivity technologies
- Monitored networks and network devices to resolve technical problems quickly
- Analyzed network traffic and performance metrics to optimize system performance.
Team Lead (Desktop Support Administrator)
Systemantech Inc
10.2012 - 07.2014
- Worked flexible hours across night, weekend and holiday shifts
- Proven ability to learn quickly and adapt to new situations
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Adaptable and proficient in learning new concepts quickly and efficiently
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated strong organizational and time management skills while managing multiple projects
- Delivered services to customer locations within specific timeframes
- Worked well in a team setting, providing support and guidance
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed strong organizational and communication skills through coursework and volunteer activities
- Cultivated interpersonal skills by building positive relationships with others
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated leadership skills in managing projects from concept to completion
- Excellent communication skills, both verbal and written
- Applied effective time management techniques to meet tight deadlines
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelors of Science - Information and Technology
Informatics Computer College - Caloocan
01.2016 - 04.2019
Advance Diploma - Computer Studies, Multimedia
Informatics Computer Institute - Valenzuela
01.2009 - 04.2012
Machinist - undefined
Don Bosco Training Center - Manila
01.2001 - 04.2002
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Our Lady of Lourdes College
01.1996 - 04.2000
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Our Lady of Lourdes College
01.1990 - 04.1996
Skills
Wide Area Networking (WAN) Engineering
Network Engineering
Local Area Network (LAN) Engineering
Field engineering
Network configuration
Timeline
IT Manager
Global Officium Limited Inc.
04.2024 - 9 2024
Sr. Network Engineer
Golden Suntec Solutions Inc
01.2023 - 03.2024
IT Operations Administrator (IT Operations Administrator - Network Administrator)
EastWestAgeas Life Insurance Corporation, TROO Life
06.2019 - 12.2022
IT Operations Administrator - Network Administrator
Staff Alliance Inc
11.2016 - 06.2019
Bachelors of Science - Information and Technology
Informatics Computer College - Caloocan
01.2016 - 04.2019
Network Administrator
Allied Care Experts Medical Center, Valenzuela
08.2014 - 10.2015
Team Lead (Desktop Support Administrator)
Systemantech Inc
10.2012 - 07.2014
Advance Diploma - Computer Studies, Multimedia
Informatics Computer Institute - Valenzuela
01.2009 - 04.2012
Machinist - undefined
Don Bosco Training Center - Manila
01.2001 - 04.2002
undefined
Our Lady of Lourdes College
01.1996 - 04.2000
undefined
Our Lady of Lourdes College
01.1990 - 04.1996
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