Summary
Work History
Education
Skills
Timeline
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Rexielyn Polan

Rexielyn Polan

Hermosa, Province Of Bataan

Summary

  • Experienced E-Commerce Specialist with strong expertise in customer support, online store management, and digital operations across Shopify, Lazada. and Shopee. Skilled in storefront optimization. campaign banner design, product listing, and creating marketing materials that drive engagement and conversions.
  • I combine technical skills, customer-centric service, and operational discipline to help businesses streamline processes, strengthen brand presence, and deliver excellent end-to-end customer experiences.

Work History

Customer Support Representative

  • Handled inbound and outbound customer inquiries with professionalism, resolving issues quickly and effectively.
  • Maintained detailed records of customer interactions and feedback to improve service quality.
  • Collaborated with teams to ensure smooth order fulfillment and customer salistaction.

E-commerce & Customer Support Specialist Freelance

  • Managed and optimized Shopify, Lazada, and Shopee stores, including product listings, store design, and backend updates.
  • Designed marketing materials and campaign banners to improve store visibility and customer engagement.
  • Delivered responsive customer support via chat, calls, and emails, maintaining high customer satisfaction ratings.
  • Implemented automated workflows for order updates, customer reminders, and marketing campaigns, saving clients time and reducing manual tasks.
  • Assisted in digital marketing initiatives including promotions, store campaigns, and customer retention strategies.

Education

NC II HOLDER - Computer Systems Servicing

ADA Technical Foundation Incorporated
Hermosa, Province Of Bataan, Philippines
02-2026

Bachelor of Science - Entrepreneurship

College of Subic Montessori
Subic Bay Freeport Zone, Province Of Zambales, Philippines
07-2024

Skills

E-Commerce & Digital Marketing

  • Shopify, Shopee, Lazada store management
  • Storefront optimization & product listing Marketing creatives (banners, pop- ups, promos)
  • Basic Meta Ads (campaign setup, creative testing)
  • Order processing, fulfillment, and returns handling
  • Customer service through calls, messages, emails

Digital Operations & Administration

  • SOP execution & documentation
  • Research & data collection
  • Lead sourcing & data management
  • Content preparation & workflow coordination
  • Following structured processes and strict quality standards
  • Managing communication tasks and daily updates

Technical & Productivity Tools

  • Canva (design materials)
  • Google Workspace (Docs, Sheets, Drive)
  • Excel & Google Sheets fundamentals

Soft Skills

  • Strong attention to detail
  • Organized & process-driven
  • Fast learner with initiative
  • Excellent written & verbal communication
  • Customer-centric mindset
  • Reliable & consistent execution

TOOLS & PLATFORMS

  • Shopify
  • Lazada
  • Shopee
  • Canva
  • Google Workplace
  • Microsoft Office
  • Tiktok
  • Capcut
  • Instagram
  • Meta Ads
  • AI Tools

Timeline

Customer Support Representative

E-commerce & Customer Support Specialist Freelance

NC II HOLDER - Computer Systems Servicing

ADA Technical Foundation Incorporated

Bachelor of Science - Entrepreneurship

College of Subic Montessori

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Rexielyn Polan