Dedicated Customer Service Professional with knowledge of quality customer service delivery and proven multitasking abilities. Committed in maintaining healthy professional relationships to prove protability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative 3
Teletech
Cainta
01.2025 - 07.2025
Provided assistance to customers through various communication channels.
Resolved customer inquiries by utilizing company resources and knowledge base.
Documented customer interactions accurately in the customer relationship management system.
Assisted customers with inquiries and resolved issues effectively.
Documented customer interactions for quality assurance and training purposes.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Recruitment Coordinator
Foundever
02.2023 - 06.2025
Serve as a reliable bridge between applicants and associates with their respective staffing company local branch.
Conducts prescreening and set up appointments for applicant's job interview.
Always makes sure that the branch is always in touch with their applicants or associates and that all pre employment to post employment concerns are addressed in a timely manner.
Technical Support Representative
Concentrix
03.2021 - 03.2022
Assigned as a troubleshooting partner of customers experiencing technical difficulties with their internet and or cable TV provider.
Customer Service Representative
Teleperformance
08.2020 - 02.2021
Handled a healthcare account aligned with customers' prescription claims and insurance plan enrollment.