Rexel Pardilla
Iloilo City
Summary
Dynamic Customer Service Representative with proven success at BPO Companies, excelling in customer satisfaction and conflict resolution. Skilled in data entry and active listening, I effectively resolve inquiries and enhance service quality, contributing to a positive customer experience and fostering long-term relationships. Committed to achieving results and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Business Owner
Lafs & Nomas Restobar
03.2026 - Current
Supported food and beverage business operations. Prepared grilled items and breakfast menu offerings. Handled iced coffee and milk tea preparation. Delivered quality service to customers.
Customer Service Representative
WNS
01.2025 - 01.2026
providing quality assistance and customer satisfaction through phone support for home and car insurance requests.
Customer Service Representative
Transcom
09.2023 - 07.2024
Supported customers through phone calls to resolve questions and maintain service quality. Handled back-office email communication with applicants.
Cashier
Milk And Tea
11.2022 - 04.2023
Supporting customer order processing and payment transactions. - Managing inventory, sales records, and stock control.
Bartender
Milk and Tea
11.2022 - 04.2023
Supporting customer needs by serving coffee and delivering services
Education
College Under Graduate - Bachelor of Science in Information Technology
Western Institute of Technology
Iloilo CityHigh School Diploma -
Phinma Unviersity of Iloilo
Iloilo City03.2018
Senior High School Diploma -
Pototan National Comprehensive High School
Pototan Iloilo 03.2016
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Microsoft Excel
Payment processing
Microsoft outlook
Call management
Product knowledge
Order processing
Data collection
De-escalation techniques
Technical support
Spreadsheets
Complaint handling
Customer satisfaction measurement
Follow-up skills
Cook
Management
Timeline
Business Owner
Lafs & Nomas Restobar
03.2026 - Current
Customer Service Representative
WNS
01.2025 - 01.2026
Customer Service Representative
Transcom
09.2023 - 07.2024
Cashier
Milk And Tea
11.2022 - 04.2023
Bartender
Milk and Tea
11.2022 - 04.2023
College Under Graduate - Bachelor of Science in Information Technology
Western Institute of Technology
High School Diploma -
Phinma Unviersity of Iloilo
Senior High School Diploma -
Pototan National Comprehensive High School