Rex Medalla
Customer Service Representative
Dasmarinas, Cavite
Summary
ABOUT ME: I have more than 16 years of long and fruitful experience in the BPO industry. I have acquired a strong sense of maturity and responsibility. Integrity and reliability are my most unique traits.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Representative
Telus International Philippines, Inc.
Brgy. Bagong Pag-Asa, Quezon City
04.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Alorica Philippines, Inc.
Araneta Center, Cubao, Quezon City
11.2021 - 01.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Representative
AFNI Philippines, Inc.
Brgy. Batasan Hills, Diliman, Quezon City
09.2019 - 11.2021
- Provide phone support to Verizon Wireless Prepaid and Postpaid customers in the US with Billing, Service Activations, Promotions and Trade in and Technical Support concerns.
Customer Service Representative
Sykes Asia Inc.
Shaw Blvd. Mandaluyong City
03.2014 - 08.2019
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Technical Support Representative
Teletech
Robinson's Place Novaliches, Quezon City
07.2006 - 11.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Secondary Education
Philippine Normal University
Taft Avenue, Ermita Manila 06.2002 - 03.2006
High School Diploma -
The Sisters of Mary School (Boystown)
Bo. Biga. Silang, Cavite 08.1991 - 03.1995
GED -
Amparo Elementary School
Caloocan City 06.1985 - 03.1991
Timeline
Customer Service Representative
Telus International Philippines, Inc.
04.2022 - Current
Customer Service Representative
Alorica Philippines, Inc.
11.2021 - 01.2022
Customer Service Representative
AFNI Philippines, Inc.
09.2019 - 11.2021
Customer Service Representative
Sykes Asia Inc.
03.2014 - 08.2019
Technical Support Representative
Teletech
07.2006 - 11.2013
Bachelor of Science - Secondary Education
Philippine Normal University
06.2002 - 03.2006
High School Diploma -
The Sisters of Mary School (Boystown)
08.1991 - 03.1995
GED -
Amparo Elementary School
06.1985 - 03.1991