REX G. TUMBOKON
Agbago, Ibajay,Aklan
Summary
To be part of uour growing company.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Sur Beach Resort
Aklan
11.2021 - I currently work here
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Monitored operations to ensure employees followed relevant procedures and worked.
- Trained and supervised team.
- Scheduled employees to keep shifts well-staffed.
- Maintained high standards of food quality, overseeing preparation and monitoring food safety.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Handled customer complaints with empathy and professionalism, working to resolve issues to their satisfaction.
- Performed additional tasks to keep dining room running smoothly.
- Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
- Identified issues, analysed information and provided solutions to problems.
Waiter
Gerry's GrillBar and Restaurant
11.2016 - 03.2020
- Greet every guest aboard with a friendly,warm smile and escort them to their table
- Take accurate food and drink orders using a POS ordering software,order slip or by memorazition.
- Meet restuarant staff to review daily special,changes on the menuand service spacification for reservation.
- Provide excellent costumer service to guests and grooming standard.
Waiter
Kuya J.
01.2017 - 08.2017
- Prepare setting up linens,silver and glasses.
- Set-up dining tables at all times according to daily requirements and lay cloths and service equipment.
- Greet every guest aboard with a friendly,warm smile and escort them to their table
- Take accurate food and drink orders using a POS ordering software,order slip or by memorazition.
- Meet restuarant staff to review daily special,changes on the menuand service spacification for reservation.
- Maintain excellent costumer service to guests and grooming standard.
Merchandiser
Crown Regency Prince Resort-24/7Quickmart
12.2011 - 01.2017
- Monitor stock movement to ensure markdown, promotion prices and clear outs correctly and display.
- Stocked and rotate product regularly.
- Accurately logged daily shipping and recieving order.
- Produces lay out plans for the store and maintain inventory.
Sales Clerk/Bagger
SM Hypermarket Molino
02.2011 - 07.2011
- Analyzed and properly processed product return,assisting costumer finding alternative merchamdise to meet needs.
- Pack grocery items in cartons ,arranging heavy and bulky items at bottom of carton.
- Organized rocks and shelves to maintain store visual appeal and engage merchandise.
Education
Associate Degree of Computer Science -
Asian Institute of Computer Studies
Bacoor, Cavite 10.2007 - 04.2010
Skills
- Customer Service
- Communication Skills
- Time Management
- Detail Oriented
- ProActive
- Problem Solving
- Handling Pressure
- Team supervision
Timeline
Team Leader
Sur Beach Resort
11.2021 - I currently work here
Waiter
Kuya J.
01.2017 - 08.2017
Waiter
Gerry's GrillBar and Restaurant
11.2016 - 03.2020
Merchandiser
Crown Regency Prince Resort-24/7Quickmart
12.2011 - 01.2017
Sales Clerk/Bagger
SM Hypermarket Molino
02.2011 - 07.2011
Associate Degree of Computer Science -
Asian Institute of Computer Studies
10.2007 - 04.2010
Personal Information
- Age: 36
- Height: 5'5
- Weight: 60kg
References
- Edison Sogon, Sales Marketing, Sur Beach Resort Boracay, 09604255823
- Arthur M. Abrogar, Branch Manager, Gerry's GrillBar, 0998846759
- Rita Magbiray, SB Member, Ibajay, 09476295506
Personal Information
- Age: 36
- Height: 5'5
- Weight: 60kg