Reumel Sitchon
La Carlota, Province Of Negros Occidental
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teletech Bacolod
03.2023 - 07.2023
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Transcom Bacolod
10.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
Concentrix
10.2019 - 09.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
No Degree - Visual Arts
Asian Business Institute of E-Technology Bacolod C
Bacolod City, Province Of Negros Occidental, Philippines10-2017
High School Diploma -
Doña Hortencia Salas Benedicto National High Schoo
La Carlota, Province Of Negros Occidental, Philippines04-2013
No Degree -
La Carlota South Elementary School 1
La Carlota, Province Of Negros Occidental, Philippines04-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Speed typing
- Correspondence typing
- Workload balancing
- Deadline management
- Documentation and reporting
- Goal setting
- Efficiency improvement
- Team collaboration
- Verbal and written communication
- Analytical thinking
- Workflow management
- Awareness to reactions
- Decision-making skills
- Empathetic and compassionate
- Effective teamwork capabilities
Writing, Reading, Playing Video Games, Playing Basketball, Travel, and Swimming
I am an enthusiastic individual with a diverse set of hobbies that contribute to both my personal and professional growth. Writing allows me to express my creativity and sharpen my communication skills, while reading helps me stay informed and enhances my critical thinking abilities. Playing video games fosters teamwork and problem-solving, as it encourages strategic thinking and collaboration with others. My passion for basketball keeps me physically active and teaches me the importance of teamwork, discipline, and perseverance. Traveling broadens my perspective and helps me adapt to new environments, while swimming offers a great way to maintain physical fitness and mental clarity. These activities have all contributed to developing valuable skills such as time management, communication, and resilience, which I believe are important assets in a professional setting.
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Teletech Bacolod
03.2023 - 07.2023
Customer Service Representative
Transcom Bacolod
10.2021 - 08.2022
Technical Support Representative
Concentrix
10.2019 - 09.2021
No Degree - Visual Arts
Asian Business Institute of E-Technology Bacolod C
High School Diploma -
Doña Hortencia Salas Benedicto National High Schoo
No Degree -
La Carlota South Elementary School 1
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