Open To Work
REUBEN JESSE L. MERCADO
Quezon City
Summary
Pursued opportunities in IT industry to leverage skills and knowledge. Supported learning initiatives in technology and computers to enhance understanding. Maintained attention to detail while meeting deadlines effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sagility
05.2022 - 10.2025
- Serve as the primary point of contact for customer provider inquiries and complaints.
- Promote and maintain a satisfactory level of performance metrics leading to desirable SLA, ensuring client expectations are met.
- Resolve issues efficiently while maintaining a positive customer experience.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service delivery.
- Assist customers, resolve inquiries, and maintain customer satisfaction.
System Programmer
Pyro Asia Protection Philippines Inc.
06.2020 - 09.2021
- Troubleshoot electrical wiring and devices, including smoke detectors, heat detectors, input & output modules and all other related electronic devices used in fire alarm systems.
- Debugging program codes to find errors needs to be corrected so that the control panel works in a desirable operation.
- Perform quality check and system testing to make sure it functions well beyond the client's operational conditions requirements.
- Create a program code to automate operations based on the client's requirements when it comes to fire protection systems.
- Conducts system-wide tuning operation to meet the industry standard level of service.
- Inspect buildings that include dimensioning floor plans, structural framework, rooms and fixtures before initiating the project.
IT Admin / Systems Engineer
Pyro Asia Protection Philippines Inc.
06.2020 - 09.2021
- Responsible for installing and supporting local area networks (LANs), internet connectivity and network systems throughout the office premises.
- Implement and manage functionality of IP telephone systems, computer networks, computer hardware and all other computer peripherals.
- Troubleshoot and resolve issues relating to software or hardware on computers.
- Configure Synology NAS (network attached storage) to utilize data backup, update user collaboration and sharing among members of the organization.
- Retrieved and forwarded surveillance footage (CCTV) to higher management for threat assessment.
- Negotiate and coordinate with a third-party company solution provider that helps whenever out-of-hand issues arise.
Education
Bachelor of Science - Computer Engineering
STI College Novaliches
01-2020
Skills
Computer Literacy
Interpersonal Communication
Emotional Intelligence
Problem Solving
Customer Service
Positive Attitude
Critical thinking
Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₱290000/yr - ₱360000/yrTimeline
Customer Service Representative
Sagility
05.2022 - 10.2025
System Programmer
Pyro Asia Protection Philippines Inc.
06.2020 - 09.2021
IT Admin / Systems Engineer
Pyro Asia Protection Philippines Inc.
06.2020 - 09.2021
Bachelor of Science - Computer Engineering
STI College Novaliches