Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Resz Rroyd Gonzaga

Davao City, Province Of Davao Del Sur,DAS

Summary

Accomplished Customer Service Representative, adept in problem-solving and active listening. Skilled in navigating high-stress situations and improving user experience through effective website assistance. Proficient in complaint resolution and delivering accurate information to elevate customer satisfaction. Extremely delighted to be trained in an excellent organization.

Overview

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Language

Work History

Customer Service Representative

09.2025 - 01.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Holy Cross of Davao College
Davao City, Philippines
04-2019

Skills

Customer service

Problem-solving

Active listening

Complaint resolution

Timeline

Customer Service Representative

09.2025 - 01.2026

High School Diploma -

Holy Cross of Davao College
Resz Rroyd Gonzaga