Ima Rowena M. Flores
HR And Admin Manager
Concepcion Pinagbakuran, Sariaya,QUE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Manager and Data Protection Officer
Nippon Hasha Inc.
08.2023 - Current
- .Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Met department budgets by monitoring and reporting on office expenses.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Created organized filing system to manage department documents.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated with IT te to upgrade software, resulting in improved data security and system performance.
- Reviewed IT project proposals and recommended security policies and controls to maintain proper level of information assurance.
- Enhanced data protection measures by implementing comprehensive security policies and procedures.
- Oversaw security policy management framework and departmental security policies using policy lifecycle approach.
- Worked closely with IT teams to ensure secure data disposal methods were employed when deleting sensitive information from systems or devices.
- Collaborated with legal, IT, and HR departments to establish a cohesive data protection strategy across the organization.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
HR and Operations Consultant
Feel Good Food Group Inc.
1 2021 - 8 2021
- Implemented processes and procedures to improve overall efficiency in operations.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Evaluated vendor performance and negotiated contracts to secure favorable terms for the organization.
- Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
- Provided expert guidance and support to internal stakeholders during periods of organizational change, ensuring minimal disruption to operations.
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
- Developed written documents and reports related to programs and operations.
HR Manager
Polystar General Services Inc.
03.2020 - 10.2020
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
Office Supervisor
OFS(Manila) Inc.
05.2019 - 11.2019
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
Senior HR and Admin Manager
Fagokho Corporation
01.2017 - 02.2019
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
HR and Operations Manager
Lina’s Catering Services/Ambrosio Food Services
04.2012 - 04.2017
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
HR and General Affairs Associate
JW Healthcare Philippines Corporation
02.2015 - 07.2015
HR Associate for Xerox Company
Affiliated Computer Services
01.2011 - 07.2011
Financial Advisor
JPMorgan Chase
01.2010 - 10.2010
Customer Service Representative
HSBC
11.2006 - 08.2007
Manager
Hi Flyer Foods Inc.-KFCSM Southmall
08.2003 - 03.2005
Manager
D’Santan Foods Corporation-Jollibee
07.2002 - 07.2003
Education
Bachelor of Science - Computer Management
La Concordia College
Manila, Metro Manila, Philippines 04.2001 - 04.2001
Associate in Business and Office Technology - undefined
La Concordia College
Skills
Policy Improvement Recommendations
Employee Relations
HR process and procedures
Performance Management
Onboarding, Training and Development
Employment law compliance
Performance Appraisal
Recordkeeping
Legal Compliance
Regulatory Compliance
Business Leadership Profile
A skilled,talented HR professional with many years of experience in delivering HR matters,training sessions, writing and designing courses, directing learning for enterprise/business initiatives and leading trainees for development. With strong operations experience, managing different key result areas such as Customer Service, Sales and Profit, Quality Assurance, Brand Image and Manpower Planning. Looking for a position in an established and prestigious organization as training &/or operations leader to utilize my skills and extensive knowledge in the mentioned field. With initiative and ability to think strategically, support policies implementation and openness to personal learning & willingness to adapt change. I can work independently. I am hardworking in the sense that I can work more than the minimum office hours and even under time-pressure. I can work with minimal supervision and I have the efficiency and determination in my performance.
Phonenumbers
- 0977 444 6863
- 0918 778 1888
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Additional Information
Certified Safety Officer (August 2019)
Data Protection Officer (2023)
Timeline
Administrative Manager and Data Protection Officer
Nippon Hasha Inc.
08.2023 - Current
HR Manager
Polystar General Services Inc.
03.2020 - 10.2020
Office Supervisor
OFS(Manila) Inc.
05.2019 - 11.2019
Senior HR and Admin Manager
Fagokho Corporation
01.2017 - 02.2019
HR and General Affairs Associate
JW Healthcare Philippines Corporation
02.2015 - 07.2015
HR and Operations Manager
Lina’s Catering Services/Ambrosio Food Services
04.2012 - 04.2017
HR Associate for Xerox Company
Affiliated Computer Services
01.2011 - 07.2011
Financial Advisor
JPMorgan Chase
01.2010 - 10.2010
Customer Service Representative
HSBC
11.2006 - 08.2007
Manager
Hi Flyer Foods Inc.-KFCSM Southmall
08.2003 - 03.2005
Manager
D’Santan Foods Corporation-Jollibee
07.2002 - 07.2003
Bachelor of Science - Computer Management
La Concordia College
04.2001 - 04.2001
HR and Operations Consultant
Feel Good Food Group Inc.
1 2021 - 8 2021
Associate in Business and Office Technology - undefined
La Concordia College
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