Summary
Overview
Work History
Education
Skills
Timeline
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Restcon John Glodove

Restcon John Glodove

San Jose Del Monte, Province Of Bulacan,BUL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

6
6
years of professional experience

Work History

Employment Tax Specialist

ADP Philippines
07.2022 - Current
  • Assisted in filing tax returns on a employer level.
  • Provided administrative support during tax preparation season, enhancing workflow efficiency.
  • Collaborated with team members to address client inquiries regarding tax-related issues.
  • Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
  • Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.

Telephone Banking Specialist

HSBC Philippines
05.2021 - 04.2022
  • Provided exceptional customer service by resolving inquiries and complaints efficiently.
  • Assisted customers in managing accounts, including deposits, withdrawals, and transfers.
  • Educated clients on banking products and services to enhance their financial literacy.
  • Utilized banking software to process transactions accurately and maintain records.
  • Maintained strict adherence to regulatory guidelines concerning confidentiality of customer data while processing sensitive information over phone calls.
  • Mitigated risk exposure for both the bank and its clients through diligent attention towards potential security threats during telephonic interactions.
  • Assisted clients in navigating online banking platforms to ensure seamless access to their accounts and services.

Customer Service Representative

Home Credit Philippines
11.2019 - 01.2021
  • Assist clients with their loan inquiries and payment reconstruction.
  • Guided client to navigate mobile app for efficient use.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed customer orders efficiently, ensuring accuracy and timely delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers.

Education

Bachelor of Science - Hotel And Restaurant Management

STI College Sta. Maria Bulacan
Santa Maria, Province Of Bulacan, Philippines
04-2019

Skills

  • Strategic planning

  • File management

  • Dispute resolution

  • Research proficiency

  • Data entry

  • Critical thinking

  • Microsoft Excel

  • Microsoft outlook

  • Customer relationship management (CRM)

Timeline

Employment Tax Specialist

ADP Philippines
07.2022 - Current

Telephone Banking Specialist

HSBC Philippines
05.2021 - 04.2022

Customer Service Representative

Home Credit Philippines
11.2019 - 01.2021

Bachelor of Science - Hotel And Restaurant Management

STI College Sta. Maria Bulacan

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Restcon John Glodove