Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ressa Angela Felix

Caloocan City,00
Ressa Angela Felix

Summary

Customer service professional with strong background in credit card support. Known for promptly addressing customer concerns and enhancing satisfaction levels. Reliable team player who adapts to changing demands and consistently achieves results through effective communication and problem-solving skills.

Developed customer service expertise within fast-paced, high-volume call center environment. Skilled in resolving customer issues, managing inquiries efficiently, and maintaining high levels of customer satisfaction. Seeking to transition into new field by leveraging strong communication and problem-solving abilities.

Overview

6
years of professional experience

Work History

Macy’s Credit And Customer Service

Credit Card Customer Service Representative
09.2024 - 01.2025

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
  • Received inbound customer calls related to credit and accounts receivable.
  • Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
  • Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.

Truist Bank

Financial Services Representative
08.2023 - 08.2024

Job overview

  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns.
  • Analyzed client feedback to identify areas for service improvement, leading to enhanced client satisfaction rates.

Barclays

Customer Service Representative
01.2022 - 01.2023

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

T-Mobile

Sales Representative
06.2019 - 01.2022

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

IDPSI Academy
, Caloocan City, Metro Manila, Philippines

No Degree from Hotel And Restaurant Services
06-2011

Skills

  • Customer relations
  • Data entry proficiency
  • Complaint resolution
  • Payment processing
  • Call handling
  • Credit adjustments
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Computer skills
  • Understanding customer needs
  • Active listening
  • Adaptability and flexibility
  • Call center experience

Timeline

Credit Card Customer Service Representative

Macy’s Credit And Customer Service
09.2024 - 01.2025

Financial Services Representative

Truist Bank
08.2023 - 08.2024

Customer Service Representative

Barclays
01.2022 - 01.2023

Sales Representative

T-Mobile
06.2019 - 01.2022

IDPSI Academy

No Degree from Hotel And Restaurant Services
Ressa Angela Felix