Business leader familiar with administrative, financial and marketing activities. Manages operations using goal-oriented approach. Well-versed in personnel management, recordkeeping and compliance requirements. Industrious, hardworking and passionate about driving company success. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Soul Proprietor/Online Customer Service Representative
Xandras Love Fashion Boutique
Angeles City, Province Of Pampanga, Philippines
12.2021 - Current
Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
Analyzed market trends to identify opportunities for expansion and diversification in the industry.
Developed and managed relationships with vendors and suppliers.
Optimized team hiring, training, and performance.
Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
Boosted sales through effective merchandising strategies and attractive store displays.
Entered income and expense details into business databases to track purchases and address variances.
Increased customer satisfaction by providing personalized service and addressing clients'' needs.
Managed finances, budgeting, and forecasting to optimize business growth and profitability.
Mentored staff members, fostering professional development and enhancing overall team performance.
Consulted with customers to assess needs and propose optimal solutions.
Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
Promoted business via social media to generate leads and maximize brand identity.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor of Science - Criminology And Criminal Justice
Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines
04.2019
Skills
Operations Management
Revenue Generation
Purchasing and planning
Business Development
Customer Relationship Management
Employee Supervision
Training and mentoring
Product sourcing
Vendor Relations
Planning and execution
Financial Management
Negotiation
Small business operations
Business marketing
Cost control and analysis
Staff hiring
Customer Relations
Relationship Building
Business Leadership
Marketing Strategies
Direct Sales
Business Growth Initiatives
Cost Reduction
Certification
PAROLE AND PROBATION ADMINISTRATION Training - [JANUARY 15 2015]
Timeline
Soul Proprietor/Online Customer Service Representative
Xandras Love Fashion Boutique
12.2021 - Current
Bachelor of Science - Criminology And Criminal Justice
Associate Online Customer Service Representative at Everything Depot Ltd. CompanyAssociate Online Customer Service Representative at Everything Depot Ltd. Company
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