Resha Armodia
Parang Marikina City
Summary
Use my knowledge and skills that suits my job and develop my working ability and character to reach my aspiration as a good employee.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
06.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CUSTOMER SERVICE REPRESENTATIVE
SYKES
07.2020 - 03.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
BARISTA
The Coffee Bean and Tea Leaf
04.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Science - Hotel and Restaurant Management
Pamantasan Ng Lungsod Ng Marikina
Marikina, Marikina City01.2019
SECONDARY LEVEL -
Parang High School
Parang, Marikina City01.2015
PRIMARY LEVEL -
Parang Elementary School
Parang, Marikina City01.2011
Skills
- Call center experience
- Documentation
- Building rapport
- Live chat support
- Complaint resolution
- Customer satisfaction measurement
References
- Andrey Guinita, Colleague, Concentrix Sparks Cubao
- Aries Destajo, Colleague, Concentrix Sparks Cubao
Personal Information
- Age: 26
- Citizenship: Filipino
- Place of Birth: Kauswagan, Lanao del Norte
- Date of Birth: 10/21/1998
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
06.2021 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
SYKES
07.2020 - 03.2021
BARISTA
The Coffee Bean and Tea Leaf
04.2019 - 03.2020
SECONDARY LEVEL -
Parang High School
PRIMARY LEVEL -
Parang Elementary School
Bachelor of Science - Hotel and Restaurant Management
Pamantasan Ng Lungsod Ng Marikina
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