Resen Ann Ordame
Tolosa, Province Of Leyte
Summary
Proven Senior Customer Advocate with a track record of enhancing customer satisfaction and retention at Boldr, leveraging exceptional communication and problem-solving skills. Expert in utilizing CRM tools for efficient service, achieving high standards of customer care with a keen eye for detail and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Primehub Solutions PH
01.2020 - 06.2022
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Virtual Staffing Solutions
07.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for their financial needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Varieties of CRM tools used to utilized to provide efficient service and smooth transactions
Senior Customer Advocate
Boldr
12.2023 - Current
- Mitigated customer issues swiftly through effective problem resolution.
- Coordinated with healthcare professionals to achieve compliance.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and company policies.
- Ensured high standards of service by following up with customers on issue resolution.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
TESDA NCII Contact Center Services
Tacloban City, Province Of Leyte, Philippines05-2019
High School Diploma -
Alternative Learning System
Tacloban City, Province Of Leyte, Philippines03-2017
Skills
- Exceptional communication skills
- Adaptability and flexibility,Management skills
- Product knowledge
- Critical thinking and decision-making
- Excellent and effective customer service
- Problem-solving skills can manage to be calm under pressure
- Strong attention to detail
- Multitasking Abilities and Time Management
Timeline
Senior Customer Advocate
Boldr
12.2023 - Current
Customer Service Representative
Virtual Staffing Solutions
07.2022 - 11.2023
Customer Service Representative
Primehub Solutions PH
01.2020 - 06.2022
High School Diploma -
TESDA NCII Contact Center Services
High School Diploma -
Alternative Learning System
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