Rephael James N. Go

Engage with clients to promote gym services, membership packages, and special promotions, building strong relationships to drive sign-ups and ensure client retention. Consistently reach sales targets by following up with leads and maintaining a professional, friendly presence, while clearly communicating the gym’s offerings to help clients make informed decisions.

Manage administrative tasks including phone calls, email communications, client inquiries, and customer service. Organize events, schedule appointments, and plan meetings. Maintain financial records, process payments, and track expenses with accurate bookkeeping.

Prepared espresso, specialty drinks, and various coffee styles while training new baristas on procedures and equipment. Operated espresso machines, memorized regulars' preferences, and provided prompt, friendly service to 500+ customers daily. Advised on coffee and tea selections, and kept the café clean and organized.