Renz Philip Veloso
Caloocan City, Metro Manila
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at Baba Khabbaz. Proven ability to foster positive client relationships while ensuring compliance with safety standards. Skilled in maintaining cleanliness and hygiene, alongside proficient use of Microsoft Office. Committed to delivering exceptional experiences and enhancing operational efficiency.
Experienced with engaging customers and promoting products. Utilizes knowledge of bakery items to recommend options and enhance customer experience. Track record of maintaining organized displays and ensuring efficient transactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bakery Sales Associate
Baba Khabbaz
02.2022 - Current
- Applying Hazard Analysis Critical Control Point (HACCP)
- Maintained safe food handling standards at all times.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Monitoring of delivery item and manufacturing date and expiration
Sales Assistant
Ace Hardware
09.2015 - 03.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Old Navy
02.2015 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Associate / Cook
Restaurant Bigoli
08.2012 - 01.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Banquet Waiter
Hyatt Hotel and Casino Manila
10.2011 - 07.2012
- Fostered enjoyable event atmosphere through friendly guest interactions
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Executed synchronized meal service simultaneously serving multiple guests.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines03-2010
Skills
- Excellent customer service
- Patience and empathy
- Cleanliness and hygiene
- Safety awareness
- Punctual and reliable
- Computer Literate (Microsoft Office, E-mail and Internet
Certification
- Highfield Qualifications
Food Safety for Catering (RQF)
- Food Standards Agency
Food Allergy and Intolerance Training
Timeline
Bakery Sales Associate
Baba Khabbaz
02.2022 - Current
Sales Assistant
Ace Hardware
09.2015 - 03.2016
Sales Associate
Old Navy
02.2015 - 07.2015
Associate / Cook
Restaurant Bigoli
08.2012 - 01.2014
Banquet Waiter
Hyatt Hotel and Casino Manila
10.2011 - 07.2012
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
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