Renz Marion Dela Cruz
Parañaque
Summary
Worked in the BPO Industry for 10 years and gean to transition to become a Virtual Assistant. A professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
NA
05.2024 - 02.2025
- Communicate with Homeowners and constantly providing updates
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Run Violation reports and make sure that everyone is adhering to community set rules and guidelines for the community.
Receptionist and Maintenance Coordinator
Real Estate Eight Three One
12.2022 - 05.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managing 2 Airbnb Units
- General Billing
- Responded to inquiries from callers seeking information.
Technical Support 3
Dexcom Philippines
06.2020 - 06.2023
- Enhanced customer satisfaction by resolving technical issues promptly and effectively.
- Process replacement for defective products
- Accurate documentation of information gathered by asking series of questions.
Supervisor
Amazon Philippines
11.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handle escalation calls, inquiries and call monitoring of agents.
Education
Bachelor of Science - Secondary Education
Philippines Christian University
ManilaSkills
- Property management
- Organization skills
- Scheduling coordination
- Technical knowledge
- Goal oriented
- Telephone skills
- Customer/Client relations
Systems Used
CRM
Propertyware
Rentvine
Vantaca
Showmojo
Airbnb
Timeline
Assistant Community Manager
NA
05.2024 - 02.2025
Receptionist and Maintenance Coordinator
Real Estate Eight Three One
12.2022 - 05.2024
Technical Support 3
Dexcom Philippines
06.2020 - 06.2023
Supervisor
Amazon Philippines
11.2018 - 03.2020
Bachelor of Science - Secondary Education
Philippines Christian University
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