Renz Wexter Gonzales
Binan
Summary
I'm an aspiring trainer looking to use more than a year of experience in being SME / POC to help new team members' training and development. I'm a strong leader who works well under pressure and exudes positivity. I'm also a very willing and quick learner. I use my adaptive skills in certain situations to better perform my tasks and obligations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate - Cigna Provider
SAGILITY PHILIPPINES
11.2022 - Current
- Answers questions from providers regarding claims, billing, eligibility, and coverage
- Works well independently and by team to solve problems
- Became SME / POC in June 2023
- Responsible for using extensive knowledge to support and enhance team performance
- Manages provider escalations and acts as go-to person for complex issues
- Engages in online client meetings to analyze and improve existing business processes.
Education
Bachelor of Science - Computer Science
STI College Sta. Rosa / Laguna Science & Technology College
Sta. Rosa / San Pedro Laguna2022
Secondary Education -
Binan National High School
Binan Laguna2012
Primary Education -
Dila Elementary School
Sta. Rosa Laguna2008
Skills
- Communication
- Leadership and Mentoring
- Training and Facilitation
- Organizational Skills
- Adaptability
- Drive and Commitment
Certification
- LIFT Training - Sagility Program For Aspiring Trainers (07/2024)
- Product Specific Training - CGHB Caribbean 2 (12/2022)
Languages
English
Timeline
Customer Service Associate - Cigna Provider
SAGILITY PHILIPPINES
11.2022 - Current
Bachelor of Science - Computer Science
STI College Sta. Rosa / Laguna Science & Technology College
Secondary Education -
Binan National High School
Primary Education -
Dila Elementary School
- LIFT Training - Sagility Program For Aspiring Trainers (07/2024)
- Product Specific Training - CGHB Caribbean 2 (12/2022)
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