RENNEIR VESLIÑOS VALDEZ
City Of Cabuyao
Summary
Dedicated Administrative and Technical Assistant with a strong commitment to maintaining office harmony and optimizing operations. Over 5-plus years of work experience in office, manufacturing, and fast-food chain company set-ups. My organizational skills and attention to detail allow me to efficiently manage tasks, foster positive relationships among team members, and ensure effective communication channels. With a proactive approach, I strive to support the team by prioritizing tasks, coordinating schedules, and contributing to a cohesive work atmosphere. Drawing from my experience, I am focused on streamlining administrative processes to enhance overall productivity. I am eager to leverage my skills to provide valuable assistance to the team, contributing to the success of the organization while upholding the highest level of professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Technical Assistant III
De La Salle University - IBEHT
12.2020 - Current
- Acts as the Clerical Assistant and Handles all clerical work of the project.
- Responsible for all, but not limited to, administrative, procurement, and financial tasks.
- Files and maintains project documents. Monitoring and preparing requirements of the funding agency [DOST-PCHRD].
- Coordinating with DOST-PCHRD and other important departments and offices. Manages and prepares requests from procurement.
- Monitors and receives delivered items. Monitors and maintains project equipment and supplies Manages and prepares project’s finances and payments requests.
- Prepares and drafts financial, and other accounting files, and reports.
- Communicates with other departments and offices within the institute.
- Assist in the planning, execution, and monitoring of technical project tasks.
- Coordinate with project managers and team members to ensure project timelines and deliverables are met.
- Perform technical assessments and provide recommendations to improve project efficiency.
- Prepare technical reports, documentation, and presentations.
- Troubleshoot and resolve technical issues related to project activities.
- Ensure compliance with company standards, industry regulations, and project specifications.
- Assist in the procurement of project materials and equipment.
- Maintain and update project databases and records.
- Support the implementation of project management tools and software.
- Conduct research and data analysis to support project objectives.
- Collaborate with internal and external stakeholders to facilitate project communication and coordination.
Customer Service Representative II
TeleTech Sta. Rosa
08.2018 - 09.2020
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
- Resolve complex and escalated customer issues, providing appropriate solutions and alternatives within the time limits.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and assess customers’ needs to achieve satisfaction and deliver exceptional service.
- Follow communication procedures, guidelines, and policies.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Collaborate with other departments to address customer needs and resolve issues.
- Assist in the training and mentoring of junior customer service representatives.
- Stay updated with product knowledge, service information, and company policies to provide accurate information to customers.
- Suggest improvements in processes and service delivery based on customer feedback and interaction experiences.
Human Resources Intern
Ionics EMS
11.2017 - 02.2018
- Updating and encoding company databases by inputting new employee contact information and employment details.
- Screening potential employees’ resumes and application forms to identify suitable candidates to fill the company’s job vacancies.
- Organizing and conducting interviews with shortlisted candidates.
- Posting job advertisements to job boards and social media platforms.
- Assisting the HR Staff in gathering market salary information.
- Assisting in the planning of company events.
- Preparing and sending offer and rejection letters or emails to candidates.
- Coordinating new hire orientations.
- Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.
- Assist in the recruitment process by posting job advertisements, reviewing resumes, and conducting initial phone screenings.
- Schedule and coordinate interviews with candidates and hiring managers.
- Support the onboarding process for new employees, including preparing orientation materials and assisting with the completion of necessary documentation.
- Maintain and update employee records and HR databases.
- Assist in organizing and coordinating HR events and training sessions.
- Provide general administrative support to the HR department, including filing, scanning, and data entry.
- Help with the preparation of HR reports and presentations.
- Respond to employee inquiries and provide support as needed.
- Participate in HR projects and initiatives to improve processes and enhance employee engagement.
- Maintain confidentiality and handle sensitive information with discretion.
Service Crew Intern
Max's Restaurants
11.2015 - 02.2016
- Greet customers warmly and create a welcoming atmosphere.
- Take accurate food and drink orders and promptly relay them to the kitchen staff.
- Double-check the orders before serving to guarantee accuracy and customer satisfaction.
- Set up, clean, and reset the table with required utensils, napkins, and condiments before and after the customer arrives.
- Communicate any delays or issues with orders to guests, managing their expectations appropriately.
- Suggest additional items, specials, or desserts to enhance the dining experience and increase revenue.
- Properly handle and dispose of used dishes, glassware, and utensils.
Education
MBA - Business Administration
EARIST - Cavite Camps
General Mariano Alvarez, Province Of Cavite, Philippines04.2023
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
Brgy. Tagapo, City Of Sta, Rosa, Laguna04.2018
Skills
- Strong Communication Skills [Written, and Oral]
- Organized and Keen to details
- Problem-Solving
- Decision Making
- Interpersonal Skills and Customer Service
Soft Skills
- Adaptability and Multitasking
- Accountable
- Time Management
- Office Software Proficiency
- Document Management
Hard Skills
Accomplishments
- Magdiwang, Magpuri: A Benefit Concert, Finance Committee Head and Performer, October and November 2022
Certification
- Good Clinical Practice, January 2023-2026
Additional Information
- Facilitating Recreational Event
- Leadership Training and Formation
- Performer (Theater Artist, Choir member)
- Playing Sports
- Volunteer Activities
- Hosting Events
- Reading Books
- Research
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsWork from home optionQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Project Technical Assistant III
De La Salle University - IBEHT
12.2020 - Current
Customer Service Representative II
TeleTech Sta. Rosa
08.2018 - 09.2020
Human Resources Intern
Ionics EMS
11.2017 - 02.2018
Service Crew Intern
Max's Restaurants
11.2015 - 02.2016
MBA - Business Administration
EARIST - Cavite Camps
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
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