Renmar Sajulga
Pasay City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Hotel Duty Manager
Roxaco Asia Hospitality Corporation
Paranaque City
04.2022 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
- Provided services efficiently and with high level of accuracy.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team front desk agents and helped to resolve issues arising during shifts.
- Evaluated and promptly resolved lodging facility operational issues.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Making reports such us daily revenue reports and sending them to higher management.
Front Office Associate
Roxaco Asia Hospitality Corporation
Paranaque City
12.2019 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Check in and Check out
- Ran errands for office staff.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained transaction security by verifying payment cards against identification.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Room Attendant
Fieldmen Janitorial Services Corporation
Paranaque City
08.2016 - 12.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
Education
Associate of Science - BS in Hotel And Restaurant Service Technology
Bohol Island State University
Cogtong, Candijay, Bohol 06.2013 - 04.2015
Skills
Guest experiences
undefinedTimeline
Hotel Duty Manager
Roxaco Asia Hospitality Corporation
04.2022 - Current
Front Office Associate
Roxaco Asia Hospitality Corporation
12.2019 - 04.2022
Room Attendant
Fieldmen Janitorial Services Corporation
08.2016 - 12.2019
Associate of Science - BS in Hotel And Restaurant Service Technology
Bohol Island State University
06.2013 - 04.2015
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