GoHighLevel
RENMAR-JAY ARROYO
Process Development
Paombong
Work Preference
Summary
Experienced with identifying and implementing process enhancements to boost efficiency and reduce waste. Track record of fostering collaborative environments and achieving measurable outcomes.
Experienced with lead generation strategies, ensuring effective client acquisition and retention. Utilizes data analysis and market research to identify and target key demographics. Track record of building strong client relationships and delivering consistent results through innovative marketing solutions.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
Work History
Process Development
Rocket Station
04.2023 - 01.2026
- Review the VA task list and help create the process map and documents used by other departments to ensure successful VA and Client partnerships.
- Assist Process Developers in identifying improvements that can be implemented with their current processes while creating an effective plan through the assistance of our Client-VA pairs.
- Create trackers or templates based on the determined tasks that our VAs can accomplish during process mapping calls.
- Complete process flows and documents for clients that will be endorsed to the Operations Team.
- Review data and proactively look for trends that could lead to process improvements, behavioral trends, operational improvements and efficiencies.
- Maintain confidentiality of client and company data without exception.
- Research on a system/tool’s interface, functions, and features to help create a master file document
- Facilitate communication and interaction between other team members, departments, or different providers’ Customer Support
- Coordinate with the Process Developers regarding the completed process documents for review.
- Coordinate with the CS Support of different providers to check the process or function of a tool/ system.
- Coordinate with the Operations Team regarding the completion of process materials of clients that will be endorsed to their team.
- Assess tools and provide suggestions that fits the clients business
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
Executive Assistant
MarzilcarTKO Digital Marketing
02.2024 - 04.2025
- Lead Management
- Skip-tracing
- Monitor social media engagements
- Track issues using tools that affect marketing
- Recommend other marketing strategies to the team
- Come up with creative content to be posted on social media
- Collaborate with team on content needed
- Marketing analysis of effective posts and platforms
- Develop and design engaging presentations to support marketing and sales initiatives.
- Manage digital marketing campaigns.
- Conduct market research to identify trends and insights that can drive marketing strategies.
- Update and maintain marketing databases with customer information, preferences, and trends.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Job File Coordinator
Servpro
09.2021 - 04.2023
- Job File Coordination
- Maintain a job file Work in progress reports and documentation for each job.
- Monitor and ensure client requirements (insurance providers) are followed.
- Coordination between the production and administrative personnel
- Address general inquiries and coordinate transactions via email
- Job File Documentation
- Review and validate initial field documentation
- Make sure preliminary estimates are prepared
- Perform daily job file coordination with the production manager and office managers.
- Job File Communication and Reporting
- Complete and review job file for initial, daily and final upload for the audit process
- Complete job file audit process
- Perform Job close-out, making sure that all documents are there in the job file.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Service Expert Specialist
TaskUs
08.2020 - 08.2021
- Handled escalation calls
- Handled supervisor calls and managed tier 1 representatives
- Collected information for documentation and verification purposes
- Processed payments that are not automatically processed by the system
- Customer Service Representative
- Handled call, chat, and email inquiries
- Processed orders and catered to every concern
- Escalated concerns that can’t be resolved due to limitations
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Junior Project Manager
Net Pacific Incorporated
01.2018 - 07.2020
- Handled multiple projects simultaneously
- Checking and approval of methodology for Pre Activity Training and Orientation on Quality
- Consolidated reports on multiple projects for monitoring and reporting purposes
- Conducted team meetings to calibrate and make recommendations if needed
- Attended meetings requested by the client to monitor project progress
- Handled a team of project engineers and safety officers that are frontliners of the project
- Project-in Charge/ Project Engineer
- Preparation of the methodology of the job to be presented to the client.
- Oversaw the project development
- Attended and conducted walkthrough meetings with the client
- Reported all the progress and issues and presented solutions
- Presented every accomplishment weekly for monitoring purposes
- Handled a team of engineers and manpower
- Quality Control/ Quality Assurance Engineer
- Handled all the quality control and quality assurance activities
- Facilitated the testing and commissioning phase of the project
- Reported all the progress and issue encountered
- Improved team collaboration through clear communication and timely feedback on performance.
- Served as a liaison between technical teams and business stakeholders, facilitating effective communication throughout the project lifecycle.
Technical Support Representative
Teleperformance Philippines
07.2015 - 07.2016
- Worked to resolve complaints, problems, or respond to questions while demonstrating professionalism and courtesy with customers
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Bachelor of Science - Electronics Engineering
AMA Computer College
01.2018
Skills
Email and chat communication
Online research
Leads sourcing
Skip tracing
Seller lead management
Process Development
Property market analysis
Social media administration
Basic property management administration
Project management
Quality control
Quality assurance
Administrative support
Executive support
Office management
Information confidentiality
Calendar management
Customer service
Schedule management
Scheduling
Mail management
Schedule & calendar planning
Meeting planning
File organization
Database management
Strategic planning
Appointment setting
Staff management
Document preparation
Process improvements
Report writing
Project oversight
Technical support
Project planning
Excel spreadsheets
Software knowledge
Task delegation
Conflict management
Resourceful
Report analysis
Performance improvement
Proofreading
Policy enforcement
Bookkeeping
Social media
Administrative support specialist
Email management
Document handling
Teamwork and collaboration
Adaptability and flexibility
Multitasking Abilities
Microsoft office
Meeting support
Honest and dependable
Interpersonal skills
Time management
Professionalism
Organizational skills
Attention to detail
Team coordination
Reliability
Software
Mondaycom
HubSpot
SalesRobot
Canva
CapCut
Asana
Trello
ClickUp
ChatGPT
SORA
Gemini
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Executive Assistant
MarzilcarTKO Digital Marketing
02.2024 - 04.2025
Process Development
Rocket Station
04.2023 - 01.2026
Job File Coordinator
Servpro
09.2021 - 04.2023
Service Expert Specialist
TaskUs
08.2020 - 08.2021
Junior Project Manager
Net Pacific Incorporated
01.2018 - 07.2020
Technical Support Representative
Teleperformance Philippines
07.2015 - 07.2016
Bachelor of Science - Electronics Engineering
AMA Computer College