Renjel Custodio
Quezon, Province Of Palawan
Summary
Dynamic customer service professional with a strong work ethic and proven success at Herbal Business, enhancing customer satisfaction through effective complaint handling and CRM software expertise. At CARD SME Bank, built strong client relationships while ensuring accuracy in financial statements, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Office Staff Member
Herbal Business
09.2022 - 02.2025
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
Maintained detailed records of customer interactions, streamlining future communication and support efforts.
Officer-in-Charge
CARD SME Bank
09.2015 - 09.2021
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Bachelor of Science - Human Resources Development Management
Palawan State University
Quezon, Province Of Palawan, Philippines04-2015
Skills
- Strong work ethic
- Organization
- Complaint handling
- CRM software
Reference
Marcelino Bustos Jr.
Registered Nurse - Herbal Business Owner
Apalit, Pampanga
09173074159
Rojaipha Bustos
Pre-med - Herbal Business Owner
Apalit, Pampanga
09219984769
Darwin Faminial
Unit Manager - CARD Inc. Manager
Taytay, Palawan
09124174437
Eugene Gabbac
Regional Director - CARD SME Bank
Vigan City, Ilocos Sur
09189371566
Timeline
Customer Service Office Staff Member
Herbal Business
09.2022 - 02.2025
Officer-in-Charge
CARD SME Bank
09.2015 - 09.2021
Bachelor of Science - Human Resources Development Management
Palawan State University
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