JESARAH MANLUNAS
Sales And Marketing /Customer Service
Alegria, Province Of Cebu
Summary
Motivated individual with experience in customer service and sales.
Skilled in building customer relationships and understanding
customer needs. Strong communication and interpersonal skills for
providing superior customer service.
Overview
11
11
years of professional experience
1
1
Language
Work History
Sales and Marketing Representative
Stone Hotels Maldives PVT LTD
09.2024 - 06.2025
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built relationships with customers and the community to promote long-term business growth.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Facilitated reservations for accommodation, ground transportation, and activities.
- Negotiated prices, terms of sales, and service agreements.
- Responding to some queries from both emails and partner digital travel platforms.
Supervisor- Catering Services
D WIMPYS FOOD EXPRESS INC
01.2021 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Dealt with customer complaints calmly and professionally, providing smart solutions to maintain customer loyalty.
- Maintained excellent customer satisfaction by providing attentive, friendly, and helpful customer service throughout food service.
- Served customers with hot and cold food and beverages on counters during service times.
Travel Consultant
BIGSTART TRAVEL & VISA ASSISTANCE
06.2016 - 07.2017
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Cashier
JOLLIBEE FOODS CORPORATION
06.2014 - 07.2016
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Worked overtime shifts to maintain optimal workflow during busy periods, or times of unexpected high volume.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts, and allocating resources.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Tourism And Hospitality Management
CEBU TECHNOLOGICAL UNIVERSITY-MAIN CAMPUS
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu 04.2001 -
High School Diploma -
MADRIDEJOS NATIONAL HIGH SCHOOL
Madridejos Alegria Cebu Philippines 04.2001 -
PRIMARY
VALENCIA ELEMENTARY SCHOOL 04.2001 -
Skills
Client SupportExperienced in Product SalesStrategyEffective TeamCollaborationEffective Multi-TaskingEffective VerbalCommunicationCustomer EngagementHospitality Management
Timeline
Sales and Marketing Representative
Stone Hotels Maldives PVT LTD
09.2024 - 06.2025
Supervisor- Catering Services
D WIMPYS FOOD EXPRESS INC
01.2021 - 09.2024
Travel Consultant
BIGSTART TRAVEL & VISA ASSISTANCE
06.2016 - 07.2017
Cashier
JOLLIBEE FOODS CORPORATION
06.2014 - 07.2016
Bachelor of Science - Tourism And Hospitality Management
CEBU TECHNOLOGICAL UNIVERSITY-MAIN CAMPUS
04.2001 -
High School Diploma -
MADRIDEJOS NATIONAL HIGH SCHOOL
04.2001 -
PRIMARY
04.2001 -