Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Renelyn Yabut - Rivera

Renelyn Yabut - Rivera

Reserve Pool - Branch Operations Head
Valenzuela, Metro Manila

Summary

Professional in banking operations with experience ensuring efficient branch performance. Skilled in risk management, compliance, and customer service. Strong focus on team collaboration, flexibility, and achieving results. Dependable with excellent problem-solving and analytical skills, enhancing operational effectiveness and client satisfaction.

Overview

11
11
years of professional experience

Work History

Reserve Pool - Branch Operations Head

CITYSAVINGS BANK INC.
06.2014 - Current
  • Improved branch efficiency by streamlining processes and procedures for daily operations.
  • Enhanced customer satisfaction through effective communication and prompt resolution of issues.
  • Assisted handled branches to ensure that policies and procedures are properly implemented.
  • Act as reliever on branches with lack of manpower complement.
  • Remind, assist and monitor the branches for the reconciliation of Sensitive Accounts, etc.
  • Respond directly to the audit and compliance findings and provide specific action that management commits to take to correct the findings in coordination with BOH or ROH within the timeline agreed.
  • All other functions in-line with the Operations functions, that may be assigned by the ROH.
  • Handles customer inquiries, either personal or through telephone, related deposit products, opening/closing of accounts and deposits/withdrawal procedures/requirements.

Branch Operations Head

CITYSAVINGS BANK INC
07.2019 - 12.2022
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Responsible for the compliance to regulatory and internal policies and to achieve satisfactory audit
    ratings with no unsafe and unsound banking practices.
  • Ensures that the books of the Branch are balanced and updated and required reports are accomplished accurately and submitted with the specified deadlines.
  • Ensures that all customer complaints if any, are acknowledged, immediately addressed and resolved
    within turnaround time.

BRANCH SERVICE OFFICER

CITYSAVINGS BANK INC
01.2017 - 06.2019
  • Accountable and responsible to evaluate/recommend/approve loan and deposit transactions, including operational expenses and disbursements in accordance with authority limits.
  • Accountable and responsible for the proper KYC procedures in all clients in accordance with the bank's
    existing policy and regulatory standards. Ensuring that mandatory fields and necessary information of
    the clients are legibly indicated in the loan application form, signature card, customer information form
    and the same is updated as well as in the bank's core banking system, on a regular basis.
  • Responsible for ensuring and managing adequate funding requirements for the branch including ATM
    services.
  • Responsible for ensuring enforcement of joint custodianship and dual control over cash in vault, safes and vaults, accountable or numbered forms, items held for safekeeping, collateral documents, dormant accounts.



Branch Loan Specialist

CITYSAVINGS BANK INC.
06.2014 - 12.2017
  • Responsible for processing of loans and verifying applicant’s personal information and explains the loan
    options available to customers and assists them with filling out forms.
  • Reviews and verifies completeness of required documents and validates its authenticity ensuring that
    due diligence is performed.
  • Keeps and files all forms such as documents and records relating to all accounts and responsible for
    proper filing of signature cards according to status; active, dormant and closed.
  • Open a savings account, current accounts and time deposit account.


  • Handles customer inquiries, either personal or through telephone, related deposit products,
    opening/closing of accounts and deposits/withdrawal procedures/requirements.
  • Function as Teller, New Accounts and Loan Specialist

Education

Bachelor of Science - Business Administration Major Marketing Management

OUR LADY OF FATIMA UNIVERSITY
Valenzuela, Metro Manila, Philippines
04.2001 -

Skills

    Branch operations management

    Proficient in MS office

    Customer service

    Cash handling expertise

    Excellent time management skills

    Team supervision

    Decision-making

Accomplishments

  • As Branch Operations Head in Valenzuela Branch, the teams awarded as Branch of the Year - 2022
  • As Reserve Pool Officer, my two handled branches ( Valenzuela and Caloocan ) are included on the Top 10 Branch of the year.

Additional Information

Personal Information:


Birthdate: October 6,1993

Address: #23 Fabian Ave. Cor. Coleta St. Azicate Homes Gen T De Leon Valenzuela City

Civil Status: Married



Timeline

Branch Operations Head

CITYSAVINGS BANK INC
07.2019 - 12.2022

BRANCH SERVICE OFFICER

CITYSAVINGS BANK INC
01.2017 - 06.2019

Reserve Pool - Branch Operations Head

CITYSAVINGS BANK INC.
06.2014 - Current

Branch Loan Specialist

CITYSAVINGS BANK INC.
06.2014 - 12.2017

Bachelor of Science - Business Administration Major Marketing Management

OUR LADY OF FATIMA UNIVERSITY
04.2001 -

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Renelyn Yabut - RiveraReserve Pool - Branch Operations Head