Renelyn Gumen

• Exhibited excellent people skills during interaction with employees and customers.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Trained and developed new employees for ease of transition into team.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coordinated and set up meeting materials, presentations and audiovisual systems.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Took reservations for visitors and booking flights
• Hosting every event in the company

• Engaged directly with customers to offer assistance and resolve complaints.
• Monitored employee compliance with health and safety regulations, proactively correcting issues.
• Successful in managing team of employees in [Type] retail store.
• Generated promotional plans designed to boost store traffic and revenue.
• Supported senior management in implementing and upholding store policies and procedures.
• Created employee work schedules for optimum coverage and labor cost control.
• Monitored inventory management and assisted with accurate, cost-effective ordering processes.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

+ Servicing customers as a primary purpose and number one goal

+ Helping customers through ordering process

+ Provide customers satisfactions

+ Ensure completeness order of the customer

+ Serve wit a great service to the customers

+ Take accurate order from the customers

+ Ensure good quality of products was served and observed food safety to avoid complaints

+ Cake inscribing dedications on cake

+ Cleaning of Stations

+ Input orders into a point of sales system and accept payment using, a credit card reader or cash register, calculating change accurately and quickly as required

+ Greet customers, record orders and serve ordered with consistently helpful attitude, including answering questions about the menu

+ Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils and serving rest rooms

+ Handle guest concern and complaints professionally and calmly to resolve problems according to restaurant policy

+ Handle guest concern and complaints professionally and calmly to resolve problems according to restaurant policy by wearing a uniform and adhering to corporate dress code

* Service Scholar for 3 years